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Tax Information
The rate does not include local taxes, supplements or other additional charges that the hotel may charge you; because you must pay them directly at the destination. Unless the hotel indicates otherwise.
Positive: The entrance was beautiful, the lights , swing, Christmas tree!
Negative: Room was far from the hotel restaurant.
Positive: I liked the room. The beds were great. Wish there was a microwave but otherwise it was fine. The balcony was a plus. I loved that you could show Netflix off of your phone onto the tv. Pool was ...
Negative: The room was far from the elevator - I have a bad hip. The carpets on the stairs were dirty. The bar by the pool wasn't open each time I looked. The wait staff at the cafe was unusually slow at...
Positive: The location was great
Negative: Our room needed some updated. Shower was cracked and old and our rug and curtains had stains in them.
Positive: It was close to downtown
Negative: bathtub got backed up
Positive: Location, stuff, comfy beds
Negative: I booked a King bed premium room with breakfast for the family of 4. However, breakfast was only for 2, and we can't eat in a restaurant. We should call room service, and be charged $10 delivery...
Positive: The Lobby and the pool area were very nice.
Negative: The room was VERY musty and old. Same with the hallways. Also, we requested a microwave to be delivered to our room. They assured us it was on the way, but never came...even after multiple phone calls...
Positive: Pool
Negative: The rooms were outdated and the bathroom had peeling paint from bathtub and walls. Carpets in room and hallways were stained pretty badly.
Positive: It was great
Negative: Giving few towels for a couple, just 3 towels
Positive: Clean convenient
Positive: Large with parking paid separately. Clean but the facilities are older
Negative: Either here or booking.com - lack of transparency with additional fees. I had paid on booking.com and then had to pay an additional resort fee plus other fees price given to me upon check in.
Positive: Older building, but it is what you pay. For 200 a night you get heated pools and a nice room! Would stay again.
Positive: Room was comfortable. Pet friendly.
Negative: They seemed seriously under staffed. The pool didn't have towels. It took several hours to get bedding to put the kids to sleep. The reason to stay in a hotel is for the ease of getting things you...
Positive: The room smells like pipi
Positive: I liked that they kept the Margaritaville vibe without the official Margaritaville signage! They do give you $15 credit each day of your stay but it does come with a ton of rules so just make sure you...
Negative: I must say the last time I stayed here it was Margaritaville and it was in Jan 2024. The housekeeping staff were more attentive back then and the property seemed to be in better condition.
Positive: Location
Negative: Dirty and noisy. I showed the picture of the dirty toilet in our bathroom to a front desk staff to let the house keeping know to do better with their cleaning job. A dog was barking from the next room...
Positive: Peaceful
Positive: The breakfast was delicious! Both pools were nice
Negative: The bed was a little too soft for me
Positive: The hot tub was nice- and the sun!!
Negative: It needs work- I realize they are in the middle of changing owners
Positive: That it’s called riviera once again
Negative: It’s rundown. Looks like it needs a lot of updates and upgrades. Also, we did not get any sleep. The first night. There is constant running water that you can hear all night long, and the people ...
Positive: I like the pool’s area
Negative: I did not like that in the area of building 4 there is not enough staff and there is no bar tender, not to mention that a guest was walking around naked in his room with the curtains open and in the...
Positive: The smaller pools are heated up at a nice temperature
Negative: The host at the brunch place was rude. The rooms need a lot of upgrading. The bathroom doors don't close. The hot tub's hot water was a tiny drip at a time. The shower floor was dirty. The ...
Positive: Seemed safe
Negative: Locked out of room after paid in full! Charged full fee broken coffee pot. Room only cleaned twice in five day
Positive: Didn’t know it was offered.
Positive: Very large and well groomed property
Positive: Heated pool, fire pits at pool areas, ease of parking.
Negative: Bathroom needs maintenance, carpet in lobby and rooms looked aged and replacement will improve the overall look.
Positive: The bathtub was broken and my child’s foot was hurt
Positive: Good location and great breakfast
Negative: Very bad service. The staff is very non responsive.
Positive: Same location picked from Dec’23 to attend due to location easiness
Negative: Last year at same dec christmas was margaritaville and this year name changed to riveria. Very badly managed, pool and hot tub were dirty this year., no room cleaning, what is atge 41/day change ...
Positive: Rebecca, Michelle, Kat, and Alex provided great service at the front desk and made the stay comfortable.
Negative: This is a very large property and it can take some time for the housekeeping to reach your room. The management could give some additional attention to this issue.
Positive: Location and bikes
Positive: Quiet and restful place with ease of the central location
Negative: Cleanliness of the floors
Positive: Property was beautiful! We enjoyed the Fire pits and hot tub in the evening. Food from the restaurant was pretty good as well.
Negative: N/a
Positive: Rooms were large, pool area was fabulous! Fire pit, large pool and plenty of lounge chairs and cabanas.
Negative: The $40 per night resort fees! I only spent the night and left the next morning did not use anything and had to pay the $40.
Positive: Make show the battery on the door charged before assigning the room ours wasn't, and we were locked out of our room for a little bit till security came.
Positive: Rooms are filthy. There is no soap in the shower. Our room housekeeping did not show up. Whoever gave this hotel four stars is delusional.
Positive: nice lcoation
Negative: Took 30 min to check in. The smell of the hallways/rooms was awful. The drip of the leaking sink kept me awake along with the loud buzzing of the fridge which I had to unplug. I found ants ...
Positive: Location. Friendly staff. Nice rooms. Comfortable beds. Convenient parking. Good value.
Negative: Housekeeping did not clean room during stay. Telephone didn’t work. Couldn’t get tv apps to work. Toilet continued to run if not flushed just right.
Positive: Bed was very uncomfortable gave us severe back ache, and the thermostat didn’t work properly. It was stuck on 75
Positive: Location
Negative: The check in was horrible. They said they would call when the room was ready. We arrived at 3:00. We did not get a call until we went back at 6:00 pm to check-in only to stand in a line of other ...
Positive: pool, bed
Negative: restaurant, breakfast,
Positive: Location, swimming pool design , food
Negative: Nothing
Positive: The food was absolutely delicious! I also appreciated that the pool area stayed open until 12am, allowing me to unwind in the hot tub and enjoy dinner by the fire pit - a perfect way to cap off the ...
Negative: Some areas for improvement: - Early check-out time at 11am - Outdated TV system - Additional fees for various services and amenities
Positive: Well, not much really, because when you pay over $400 for two nights, you expect better. We've stayed at much cheaper hotels that were far superior.
Negative: Initially, we were given a room that was supposed to have a pool view, but it was obstructed by a hedge hiding a ventilation area with exposed pipes. The noise was unbearable. We asked to change rooms...
Positive: Nothing
Negative: Noisy neighbors late at night complain to management next morning said they had left that night 2:30 in the morning. It all started again same pattern same people management did nothing
Positive: only the pool
Negative: I recently stayed at this hotel with my friends (three families in total) and had a very disappointing experience. We booked rooms with two queen beds, as stated in our reservations, but were checked ...
Positive: Location
Negative: I rented 2 rooms, and the handle literally fell off my hand, very dirty and dusty.
Positive: Breakfast was good location was excellent
Negative: The climate in the room was very hot
Positive: The free breakfast was not served even at 10.30 when the last time was 11 am
Positive: 1)I had to wait 4 hours to check in as my room was not ready when I arrived at promised check in time. 2)The bath tub clock dup with water and needs to be fixed. 3)We have been 4 people but got only...
Positive: The pool was nice
Negative: The room and bathroom were dated and there was no cold water, so showers were fun, not!
Positive: Loved the pools and the location. The staff were wonderful. They truly made the stay.
Negative: Disappointed that it switched from margaritaville to riviera. Booked because of the decor. Seemed they took away things but didn’t add anything. Pictures online did not represent the “new” look. ...
Positive: Overall a fun property. It seems to be in transition since it is changing ownership.
Negative: Friendly staff overall
Positive: pool clean. room clean but no supplies. bed ok.
Negative: we never got the wi fi codes to use it, we paid breakfast and resort fees thru booking.com but they insisted we have to paid them, no voucher given for breakfast included , was hard to get the ...
Positive: The pool was nice
Negative: The room was okay we had ants in thr room. Called the front desk told them about them and nothing was done. The bathroom had broken trim. The toilet was not even balanced so every time you used it it ...
Positive: Nothing.
Negative: Walked in and immediately walked out. This place looks nothing like the pictures. The hallways reek and everything is extremely worn down, giving off a strange vibe. The hallways, elevator, and ...
Positive: The pools
Negative: It stunk, and the rooms were dirty. There was worms in my room
Positive: room was nice
Negative: No hangers for clothes. No alarm clock.
Positive: Could be an amazing property if it were managed and cleaned properly.
Negative: Booked it strictly for the pool, no mention of it being completely out of service the two days we would be there. Hotel Bars weren’t even open because it was a “slow weekday” apparently. Pool was ...