Situated in a quiet street in the heart of South Kensington, The Cranley Hotel is one of London's most charming boutique properties! This luxury 4-star hotel is an ideal city centre haven, appealing equally to the discerning business or leisure traveller. The Cranley Hotel offers a wonderful central London location, just a short stroll from Gloucester Road underground station and close to South Kensington station, making getting around to the wonderful tourist attractions simple. Furnished with wonderful antiques, the hotel has a elegant feel combined with a welcoming and comfortable atmosphere. The colours used throughout the bedrooms and reception areas - striking combinations of Chinese blue, mustard, plum and stone - are derived from the original 19th Century floor tiles which you will see in the entrance hall. After a pleasant day seeing the sites of London, you can come back to a complimentary English afternoon tea of warm scones with cream, whilst in the evening you can help yourself to an aperitif and some canapés. Friendly helpful staff will be at your service, and can organise tours, theatre tickets, and airport transfers on request.
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Positive: Wifi was strong, and room was large
Negative: i was very disappointed by the service. house keeping didn't come for three nights, I ran out of toilet roll and when requested they didn't come. the staff weren't friendly, and smoking ...
Positive: Nothing absolutely nothing
Negative: The property was horrid there were red ants on the bed and the receptionist could not do anything about it we checked out middle of the night
Positive: The breakfast was good, I liked the coffee.
Negative: The lift wasn't working and our room was on the top floor! My husband has a new knee and couldn't carry our luggage. I had a strained shoulder from a gym injury. The receptionist, Sam, ...
Positive: Ripped carpets no phone, USB connection just standard plugs breakfast was a joke, toast, cornflakes, jam, ham and cheese slices booking.com I’m ashamed with them because this is the second hotel they ...
Negative: Breakfast was a joke. Hot water Jim Work properly. Had to have a cold shower for when out in the evening. No kettle, no tea, silly or coffee had to go down to the reception where there was a lot of ...
Positive: The decoration and style is nice but some rooms really need some work done regarding the damp. Location is brilliant.
Negative: Basement rooms should not be used. We were given one and I asked for another room as it was not good enough, visible damp on the walls. No bed covers, light fittings broken and bed side lamps not ...
Positive: Lovely location The bed in the room was big. The Coffee at breakfast was nice.
Negative: Very rude person on reception at check in. Had to pay £50 deposit for some reason? The room was filthy! Bathroom floor looked like it hadn't been mopped in a long while. Shower did not work ...
Positive: We were able to have a good sleep, though we were drunk. I think the bed was comfy. Nice view of London from the window
Negative: The man on front desk was a bit grumpy, £50 key deposits, room didn't look like the one advertised, no queen size bed as advertised just 2 singles pushed together, ac didn't work - room was...
Positive: location
Negative: cleaning of the rooms and the breakfast
Positive: The hotel lies in a nice and convenient location in Kensington, close to Gloucester Road tube station from which the city centre can be reached easily
Negative: - at arrival I had to pay a £ 50 deposit ("in case I lost the key") which is advertised nowhere in advance and which is absolutely ridiculous for a serious hotel - the man at reception was ...
Positive: It is a old type of hotel, with imperfections but that it's the magic. Very comfortable and nice bed.
Negative: Everything was ok
Positive: Location- quiet street but near the main road and bus stops. Impressive building with fine sitting room Most of the staff were helpful Plenty of plugs in the bedroom TV BUT stored away in the ...
Negative: Surprise request for £50 deposit - it was returned
Bedroom extremely hot and the radiator switch did not work. Window locked
Positive: The location is very good and the accommodation is large and spacious, very cozy and elegant
Negative: Unfortunately, the staff are very rude and not at all friendly, they look at you with a disgusted face, as if they were doing you favors. They don't say good morning/good afternoon/good ...
Positive: location and that was it
Negative: dirty curtains, dirty carpets, handles falling off wardrobe, no hangers in wardrobe, room key weighed 500g, no breakfast left at 9am, when asked if can get some was told no, second day the breakfast ...
Positive: The location is great, looks good from the outside, not far from Tube station.
Negative: Interior very shabby, asked to pay £50 security deposit otherwise we couldn't have the room, we contemplated leaving but didn't want to lose money. Carpets threadbare, room very hot, but damp ...
Positive: Room was lovely and elegant. Bathroom fully equipped with toiletries with a spacious bath.
Negative: Staff were rude on arrival. Was told to pay a damage deposit (but there was no mention of this prior to arrival). My experience trying to get this back was absolute hell. Property don't answer ...
Positive: Staff are so unhelpful and still trying to get a receipt for my stay! They give the impression that guests are an inconvenience
Negative: Staff
Positive: The employee we met on the arrival was very friendly and helpful
Negative: Nothing
Positive: The location is excellent, but that's the only positive feedback I could give
Negative: The staff ( one man in particular) were rude and unhelpful. £50 damage deposit (rudely) demanded on arrival. The room was pre-paid and this deposit wasn't advertised. The room was extremely hot ...
Positive: Centrally located near Gloucester station. Quiet enough. While it is a bit shabby, it was still comfortable enough to get a good nights sleep.
Negative: Locking mechanism on door did not inspire faith in its effectiveness. A but moldy in the shower stall. Hole in the side of the mattress. Threadbare carpeting.
Positive: The Cranley Hotel is a beautiful old house/hotel and it is in such a good position....just a short walk to the Gloucester Road underground. The lady who greeted us when we arrived was lovely, and ...
Negative: On arriving to our room, we noticed that the bowl in the vanity had dropped down, and it couldn't be used. We just used the taps in the bath instead. During our stay, they began to makes some ...
Positive: GRIM!! .. asked for £50 deposit for the room key, no one on reception after 10:30PM or AT 7 AM
Negative: The room was dirty, windows single glazed, bathroom window was rotten and did not close, bathroom shower, had plaster falling off due to a leak with green mold.
Positive: Nothing
Negative: Everything Ugly Dirty dirty dirty Dont choose it
Positive: Nothing !
Negative: The rooms looked very bad, the staff was unfriendly and we did not get our money’s worth !
Positive: The location was good Very easy to get metro. Station is close to the hotel.
Negative: Receptions are not kind and not friendly Not respectful. Breakfast is also not good And when I checked in I payed 50£ deposit and they said that after you left you will get back after two or three ...
Positive: Fantastic upgraded us to four poster and couldn’t fault
Negative: Nothing
Positive: Location
Negative: Room was extremely tired and old Carpet was ripped Double bed was made of two separate mattresses 🤷🏼♂️not good for a so called superior upgrade which they sold as upgrade on the menu disappointed
Positive: It’s location and the comfort of the bed
Negative: It had no kettle in the room to make tea or coffee. You could only get tea or coffee in the lobby from 8am til 8pm which was no good if you wanted a drink returning after 8pm.
Positive: Convenient, inexpensive and comfortable
Negative: Tired, wallpaper peeling off, dirty carpets, no glass or cups for water. Didn't state a deposit was required on arrival.
Positive: Only the position.
Negative: The rooms are not as on your website. Booking Com should visit the hotel to check out the real situation. Your photos are nothing like the reality I found.
Positive: King Executive room was really large, including bathtub, very quiet and with a nice view Tea available all times of the day Excellent location, very close to Metro with 3 lines, just a couple stops ...
Negative: No lift, our room was on 2nd floor No hairdryer readily available in the room, we had to wait for a guest checking out Faucet made a lot of noise when on Breakfast was very basic and it was not ...
Positive: Location
Negative: Room was top of hotel lift only went to 3rd floor then up stairs where carpet threaded broken chair on landing and no light in entrance to room as faulty, not felt safe heading into room at night as ...
Positive: At best this is a 2 star hotel. No sign on the hotel. No reception. Threadbare. Poor wifi. 2 days with no hot water. Minimal breakfast...
Positive: The breakfast was acceptable however there was never enough spoons or plates when more people joined the breakfast, also the late time to access breakfast did not suit our busy day 8am before you can ...
Negative: I have never slept in such a poor quality of bed. My side of the mattress had such a ‘dent’ it was SO uncomfortable that on the last night I slept at the other end of the bed just to try and get some ...
Positive: Staff is friendly
Negative: Old or Vintage is no problem for me, but non working watertaps (dificult to clean your teeth without water) , only extreme hot water at the shower (cold water not working) bath tub was to dirty to...
Positive: Lication
Negative: Breakfasts very poor! Few eegs on the table. Some times nothing. One day sandwiches. Need more stuff! one person few jobs. Care about the curtains are bad conditions!
Positive: The Regency grandeur! Our 4 poster was comfy and the room nice and warm. Great price considering the location.
Negative: The milk at breakfast was completely sour. When I asked for more, the receptionist went out shopping and re-appeared 5 mins later with a Londis bag. Hilarious.
Positive: No breakfast available, no coffee or tea in the room. No mugs to serve coffee at the reception. The cleaning of the room left much to be desired, neglected, there was broken furniture in the room...
Positive: Decent hotel, you have to allow for the fact it's an old building but it was fine, the bedroom was spacious enough and the bathroom clean, breakfast was pretty basic, was looking forward to a full...
Negative: Basic breakfast, it was a bit crowded and everyone was knocking into each other, the choice was limited.
Positive: Location
Negative: We came to hotel at 14.00 when it was check in, he told us check in is at 15.00(not). They asked me for 50£ deposit, which was not mentioned anywhere while booking. He wrote my card details on paper...
Positive: No electricity in the room ..windows were broken
Negative: There was no light in the room
Positive: The location and design of the hotel was good
Negative: They need to take care of hotel a bit more . I guess before it’s was wonderful
Positive: No thing
Negative: Every thing so so so bad
Positive: Rooms nice size Easy accessibility
Negative: Breakfast
Positive: The room was big enough, the bed comfortable. The arm chair as well.
Negative: The bathroom was in bad shape. The sink had a hole. The shower glass had mold. There was no hair dryer. No glass to put your tooth brush in. No bathroom accessories. The worst experience: ...
Positive: Really no thing
Negative: Every thing its so so so bad
Positive: Really no thing
Negative: Very bad rooms ....very old .....the réception have no expérience to speak with the cilents....only cold water in WC.....broken Windows....really à lot of bad things........i dont know how they taked ...
Positive: This property was the worst hotel I have ever stayed in. The room was disgustingly dirty. The pillows has sweat stains on then, the carpets has stains all over. The bedside table was broken and ...
Positive: Rien
Negative: Old not prop very very very bad commencation with the réception
Positive: The roof didn't leak!
Negative: The issues began form the minute I entered the premises at 13:52, when I was greeted at reception by a tall gentleman with a beard who informed me “check-in is at 2pm. You will have to wait, take a ...
Positive: The room was dirty and I have not get my deposit back!!!
Positive: It's a 20 min walk to the Royal Albert hall.
Negative: The hotel is advertised as a 4 star. It is a 2 star at best. The reception desk was a table with a gentleman. He didn't greet us his opener was Yes? I explained we had a reservation and he asked ...
Positive: Window hole, cold room, cold water
Positive: Safe to say, nothing.
Negative: The rooms stank of death, I’ve never experienced anything like it. The rooms were extremely dated and clearly have not been renovated in a good century. The staff was one man, who was extremely ...
Positive: Good location, good bed.
Negative: Reception staff not good, not welcome, charge extra 50£ just to keep my luggages. Really bad.
Positive: Nothing
Negative: Dirty, no toilet paper, to never worked, no hair dryer, bed lumpy , dripping tap all night long. The front of house man very rude and when I questioned him about writing my bank details down on a ...
Positive: The staff was rude other than the young guy with the long mustache, the room are not as nice as in the pictures, breakfast worth 5 pound too expensive for its service, old and almost broken building, ...
Negative: The staff was rude other than the young guy with the long mustache, the room are not as nice as in the pictures, breakfast worth 5 pound too expensive for its service, old and almost broken building, ...
Positive: The staff was rude other than the young guy with the long mustache, the room are not as nice as in the pictures, breakfast worth 5 pound too expensive for its service, old and almost broken building, ...
Negative: The staff was rude other than the young guy with the long mustache, the room are not as nice as in the pictures, breakfast worth 5 pound too expensive for its service, old and almost broken building, ...
Positive: Nothing, awful from the start.
Negative: Greeted by an unfriendly man at the check in desk. Told us to sit down and then eventually checked us in. He asked for a £50 deposit and wrote down all the details on my card onto a piece of paper ...
Positive: Location was 15 minute walk to Albert Hall so served a purpose
Negative: The Hotel itself is a total shambles. The gentleman on reception was abrupt and uninterested in service. Beware of the presentation of your credit card for £50 which was explained as ‘key money’ in ...
Positive: Good location if you want to have a room to just sleep in and aren't bothered about using to relax or having a breakfast in hotel. Nice friendly member of staff (who always appeared to be working ...
Negative: Tatty. Don't understand how this is rated a 4 star hotel. Our room had ripped curtains, rug overlayed on carpet and overlapping skirting, we couldn't get the television to work, broken toilet ...
Positive: The view of our room, the location.
Negative: the hotel and rooms were absolutly discusting, not clean. The second room we booked for the kids was downgraded, very small and not clean, without any refound. as we complain to the manager, he said &...
Positive: Large room, good lighting
Negative: Room incredibly hot and radiators could not be adjusted. Lower basement room with a partially opening window and too hot to sleep. Room very tired, peeling paint, no hairdryer
Positive: Hi Booking.Com This questionaire doesnt meet the dire situation that I had to deal with at Cranley Gardens.
Negative: Having booked and had my booking confirmed, I arrived late at Cranley Gardens hotel to discover that my booking was redundant. They did NOT have a room available for me!!!! Not only that they made ...
Positive: Run down & tatty inside
Negative: No in room tea or coffee, too much peeling paint. No proper reception area, breakfast didn’t happen on our second day, the duvet was too small for our bed.
Positive: Nothing disappointing
Negative: Room had to charge first room was very dirty shower glass was dirty bathroom filthy stains carpet curtains dust everywhere Breakfast was terrible done get what was advertised
Positive: The decor on the stairs was quite nice.
Negative: Our room wasn’t ready despite us being far later than the check in time available or stated. There were no pillows, towels or hand soap. There is no coffee or tea in the rooms - it was 4 floors below ...
Positive: It was a nice hotel, old look and not a bad location in London 10 minutes from underground, plus attractions around South Kensington.
Negative: There were no facilities in the room ie no way to make a drink at all or kettle tea /coffee etc. also the bath room could have more towels and a slip mat in the bath. It could do with a face ...
Positive: It's location. Not too far from the tube. Posh part of town
Negative: No glasses in the room.Facilities were very poor. Not kettle or tea/coffee available. Staff even refused to give us anything and that was before 10pm. They said everything closed at 8 o'clock...
Positive: Location, nice big room, comfy bed
Negative: There was no breakfast in the morning, the whole hotel was in need of renovation. Broken toilet seat etc… faded grandeur.
Positive: The Cranley's decor is a little tired but we expected that and we were only there for a nigh's sleep. It's location and breakfast were what we after and this met our expectation.
Negative: The bath / shower could do with a bit of an upgrade and the carpets on the lower floors were rather worn.
Positive: There's nothing to like about this hotel except for the location and this is their only selling point otherwise, nobody would stay there.
Negative: The hotel needs urgent renovation otherwise, it should close down. How can the local authorities allow such a hotel to operate in central London? It is DIRTY and uncomfortable. Dirty carpets in the ...
Positive: Nothing at all.
Negative: Upon arrival they tried ro charge me an additional 50 pounds deposit (should I lose the key) this was not stated anywhere. When I asked the person who was sitting on a chair in front of the stairs (I ...
Positive: It was so bad we didn’t stay there. Need refund
Negative: It was dirty from the minute you walked in the door. The guy on reception was rude. Bed not made properly. Rubbish bags everywhere and dirty linen on ground
Positive: The location was good.
Negative: First staff member to welcome us was disinterested. Missing pillows for the bed. Carpet is in a disgusting state. Heavy dust on skirting boards. Sash windows were impossible to close fully due to ...
Positive: Nothing
Negative: It was not fit for purpose and not to a standard to charge for a room
Positive: The room was spacious. Nice paintings on the walls. Wi-Fi worked ok.
Negative: No restaurant as advertised. No bar as advertised. Asked for a hairdryer but they couldn’t find it. Breakfast was sitting in lounge chairs and was very basic to say the least. It was difficult to tell...
