SPA
HYDROMASSAGE
INTERNET
SWIMMING POOL
GYM
Hotel
Room
Activities and leisure
Restaurant
Positive: Lovely place very friendly staff breakfast was great loads to choose from
Negative: Could of done with a double bed 2 singles wasn’t ideal and it didn’t help that it was on wheels
Positive: Everything,such a beautiful setting.
Positive: Everything the hotel was beautiful
Negative: There was nothing that we didn't like.
Positive: Friendly staff Clean and comfortable rooms Good food
Positive: The staff and the pool area
Negative: The hotel was a little tiered for supposedly being 5star
Positive: Breakfast and room were excellent
Positive: Everything from check in to leaving was excellent. Staff were extremely friendly & helpful. Breakfast, pool, roof terrace & room were all top class.
Positive: The suites were a great size and really well appointed. Facilities around the hotel were first class and very comfortable and clean, fantastic pool area where you don't feel overcrowded. Food was...
Positive: The sun beds around the pool are exceptionally comfortable. 5 inch thick memory foam with Rowling covers that are changed daily. Plenty of them also
Negative: It’s a bit out of town
Positive: Absolutely everything..staff especially so kind and helpful
Negative: Nothing
Positive: Lovely hotel, the food was amazing,the staff were lovely would definitely recommend staying there
Negative: Nothing
Positive: Peace and quiet, such friendly staff, so obligingly helpful
Negative: Nothing
Positive: Staff, Rooms & Food and how relaxing it was
Negative: A little overpriced
Positive: Very clean , nice rooms, great breakfast , relaxed atmosphere around the pool area
Negative: No English speaking channels on the TV, unable to link phone to TV to watch Netflix ! Air con in the rooms very noisy was like a small tractor, got a 5 star hotel the blinds in our room were broken , ...
Positive: The staff at the reception were friendly.
Negative: Unfortunately this hotel didn't live up to the expectations based on the category and the price and pretty much everything was disappointing in quality. Starting with the room, it was spacious ...
Positive: The staff at reception were friendly.
Negative: Unfortunately this hotel didn't live up to the expectations based on the category and the price and pretty much everything was disappointing in quality. Starting with the room, it was spacious ...
Positive: The staff were outstanding and so welcoming. The breakfast was delicious . Special shout out to Ruben. The ala carte restaurant served wonderful cocktails . The environment was super clean and ...
Negative: The shower was not powerful and not particularly warm.
Positive: Beautiful property with all individual suites. In a quieter part of old town so very peaceful, has a lovely chilled vibe .Food was amazing ,staff so friendly and couldn’t do enough for you
Negative: not a negative but pool is really shallow, more of a relaxing pool which is nice , just can’t really swim in it.
Positive: Absolutely fabulous hotel, staff cannot do enough for you and the facilities are stunning. Rooms are huge and have everything you could possibly need including luxury toiletries, mini bar, two tv'...
Positive: The staff were very helpful, the food was excellent and it was very clean and relaxing
Negative: It was described as having a spa, but in actual fact it does not. You can however book treatments and the treatment I had was excellent massage. I think that if they develop the spa so there was a ...
Positive: Breakfast was amazing with an overwhelming number of options at the buffet and food cooked to order. Pool and chillout areas were comfortable and relaxing, with drinks and snacks brought to our ...
Negative: We could not have had a better stay in this hotel.
Positive: Breakfast was amazing. The choice of food and the fresh breads, fruits, pastries was amazing. The staff were very welcoming in the morning and very accommodating. They opened the breakfast room for us...
Negative: I cannot pick any fault.
Positive: Highly recommend , beautiful, clean, relaxing, fabulous pool area, food, even nicer in reality, very comfortable bed, lovely staff ,we will be back
Positive: Lovely room Lovely breakfast
Negative: Pool too shallow - paddle pool Very quiet around the pool The hotel is right up a big hill from the front .
Positive: Pool, location, rooms, breakfast, friendly staff
Negative: Pool staff short; noone to curb reservations of recliners which allows many people to place towels to reserve recliners that go unused for hours, even full days
Positive: The design and layout are beautiful . Very unique compared to other places we have stayed. The staff are so attentive and are very friendly. Breakfast buffet is fantastic and caters for everyone’s ...
Negative: Very little. The WiFi isn’t great and drops in and out a lot. The TV runs off the WiFi so It’s annoying with the TV pausing all the time. There were renovations happening in the rooms beside ours ...
Positive: Comfortable and very clean
Positive: Fantastic boutique hotel. Staff are amazing. Breakfast is even better than it used to be.
Negative: In some areas the place is lacking in maintenance and starting to look a bit tired. Broken floor tiles, corner guards missing, TV’s wonky, lampshades falling off, blinds not working properly, broken ...
Positive: Fantastic hotel staff fantastic
Negative: Nothing exceptional
Positive: The rooms were spacious and exceptionally well presented, an excellent pool and bar area with a high end evening bar. Great staff and a really nice hotel.
Negative: No issues at all tbh
Positive: The location was excellent, the building very stylish and the staff wonderful.
Negative: Nothing
Positive: Spacious suite with private balcony and sea view
Negative: Chairs on balcony not too comfy
Positive: Great, well designed hotel. Lovely stuff, great breakfast. Really enjoyed our stay!
Negative: The gym is small, no variety of facilities. Pressure in shower was a bit low.
Positive: great selection, even a good selection of Gluten Free cerials and bread
Positive: Hot tub, tea/coffee makers and pool area. Breakfast exceptional.
Negative: Parts of room looking a little tired.
Positive: Great design. The rooms are great
Negative: Nothing
Positive: All the staff and facilities were excellent, The layout of the hotel site , the lovely rooms were all great. Breakfast offerings were exceptional. We were gratefully given a free upgrade to a room ...
Negative: Having to leave!
Positive: Peace The layout of the rooms was excellent Staff were extremely friendly and helpful
Negative: The bed made a noise every time you moved as it was like a camp bed Although the breakfast was very good at busy times the staff were overwhelmed and service was slow. A suggestion for improvement ...
Positive: Staff were all exceptional and extremely helpful. Top class hotel.
Negative: Nothing.
Positive: The property was beautiful and spacious rooms with excellent sunbathing facilities! 5 star
Negative: Nothing
Positive: The abundance of sun loungers. The beautiful scent that greets you as arrive into reception. The Rituals toiletries. The staff. The food. The ambience.
Negative: Our room was right on the corner of a triangle shaped group of rooms so our “terrace” was tiny with no lie back sun loungers.
Positive: Breakfast was fantastic Room amazing Pool also amazing
Negative: Nothing
Positive: The staff were excellent and soo friendly and couldn't do enough for you . The facilities were fantastic and everything was always very clean , neat and tidy . It was a fantastically well run ...
Negative: The only very small thing was that the air con wouldn't work properly but as we went in December and the temp was only in the low 20's it didnt affect us too much .
Positive: Lovely Pool, food and facilities
Negative: Considering it’s an expensive hotel, I found the service levels mediocre. The receptionist was awkward and I think she needs some training in positivity
Positive: Everything was absolutely perfect in La Isla y El Mar Hotel. Can't fault anything. The room with pool view was perfect, the breakfast was amazing, the restaurant meals delicious, perfect location ...
Negative: Could not fault anything.
Positive: Best quality of food I've eaten in a holiday resort in a long time. Couldn't fault it.
Positive: It is probably the best hotel in lanzarote
Negative: House keeping took away our dirty glasses and mugs without replacing them but they quickly replaced them after we called them on the second morning. We stayed 3 nights and asked for ice for the first ...
Positive: Breakfast was great with lots of choice and very good quality food. Omelettes and pancakes were amazing. Staff were very friendly and extremely helpful. Would definitely recommend this hotel and stay ...
Negative: Nothing!
Positive: Exceptional Room
Negative: Pool a little cold
Positive: Welcome , facilities and sun bed area were outstanding
Negative: Nothing
Positive: The most prevalent thing which stood out was the kindness and respect of all the hotel staff. From the cleaners to the hotel owners they were all equally all for the customer and ensuring the stay was...
Negative: Leaving to come back to the dreary rainy UK.
Positive: The whole experience was vey good our 2nd time here we will go back again.sli
Negative: Bathroom not enough shelves to lay out our cosmetics plus need more plugs next to mirrors.
Positive: It was spotlessly clean and staff were brilliant
Negative: Nothing
Positive: The hotel has a good view, the installations outside are quite beautiful, the breakfast is quite good, the gourmet restaurant is exceptional and most importantly the staff is incredible helpful and ...
Negative: Puerto del Carmen is British mass tourist town. So the location is far from being exclusive, and if you go downtown it becomes quite trashy. Don’t except anything luxurious from the room itself: the ...
Positive: Bar super expensive Bar staff very slow at pool Delay in getting room but they were aggressive about sending someone room to move my bags even though I was gone already Hotel need redecorating in ...
Positive: Very smart and comfortable hotel. Large enough to have everything you want but not to large to be impersonal. Staff were as you would expect from its 5 star rating as were the rooms and facilities. ...
Negative: Only disappointment was the inability to log into our Netflix account on the room tv’s. Reception said it was a licensing issue which it may be but we have been able to this elsewhere. Would be nice I...
Positive: Breakfast was absolutely beautiful great choices very friendly staff from the time we arrived reception very helpful and friendly..cleaning excellent restaurant excellent.
Negative: Would have liked total sea view but we didn't book that next time for sure
Positive: Friendly staff, clean rooms and modern, sun beds very comfortable.
Negative: Seating in the bar not very comfortable
Positive: Breakfast was lovely
Negative: Pool was very shallow. Entertainment was lacking.
Positive: Loved the ambiance. The staff were very friendly and accommodating. Celebrated my husband’s 50th birthday I asked for the room to be decorated with balloons etc. and they were very helpful and planed ...
Negative: Nothing to report
Positive: comfort
Negative: location
Positive: Extremely clean vey stylish design and decor. Beautiful gardens
Negative: Nothing. Amazing holiday. Food staff hygiene all top notch plus a beautiful setting Staff attentive and kind Every request responded to without delay Thank you front desk housekeeping bar and ...
Positive: Everything. The staff went out of their way to be helpful. All with a wave and a smile. The hotel is beautiful, so clean and peaceful. The breakfast was fab, great choice from fresh fruit to however ...
Negative: There's simply nothing not to like. Would highly recommend.
Positive: The staff was very friendly, the location was excellent and the cocktails were outstanding
Negative: Our shower kept flooding after each shower,therefore we had to clean up floods of water in the bathroom after each shower we took
Positive: Staff were exceptional, so friendly, hard working and always smiling. Room was beautiful and so spacious. Cleaned a few times during the day and fresh towels given without even asking. Breakfast ...
Negative: Everything was lovely apart from the use of sun loungers. Guests should not be allowed put out towels on Sun loungers early morning to ‘reserve them’. We came to the pool at midday one day. There ...