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    La Isla Y El Mar Hotel Description

    • SPA

    • HYDROMASSAGE

    • INTERNET

    • SWIMMING POOL

    • GYM

    Facilities

    Hotel

    • Gym
    • Hire car
    • Internet WiFi
    • Money Exchange
    • Outdoor Swimming Pool
    • Reception 24 hours

    Room

    • Air condition
    • Bathrobe
    • Bathroom
    • Bathroom amenities
    • Hairdryer
    • Living room
    • Mini-bar
    • TV

    Activities and leisure

    • Hydromassage
    • Spa

    Restaurant

    • Bar
    • Restaurant(s)

    Reviews on Reviews La Isla Y El Mar Hotel

    100% real guest experiences
    Extraordinary 9.1 727 reviews
    • 9.6
      Staff care
    • 8.6
      Location
    • 9.6
      Room
    • 9.5
      Cleaning
    • 9.3
      Facilities & Services
    JJames
    02/01/20259Extraordinary

    Positive: Lovely place very friendly staff breakfast was great loads to choose from

    Negative: Could of done with a double bed 2 singles wasn’t ideal and it didn’t help that it was on wheels

    CCaroline
    26/12/202410Extraordinary

    Positive: Everything,such a beautiful setting.

    WWendy
    25/12/202410Extraordinary

    Positive: Everything the hotel was beautiful

    Negative: There was nothing that we didn't like.

    CChristine
    11/12/202410Extraordinary

    Positive: Friendly staff Clean and comfortable rooms Good food

    GGerard
    10/12/20247Good

    Positive: The staff and the pool area

    Negative: The hotel was a little tiered for supposedly being 5star

    AAidan
    10/12/20249Extraordinary

    Positive: Breakfast and room were excellent

    JJanet
    08/12/202410Extraordinary

    Positive: Everything from check in to leaving was excellent. Staff were extremely friendly & helpful. Breakfast, pool, roof terrace & room were all top class.

    RRob
    08/12/202410Extraordinary

    Positive: The suites were a great size and really well appointed. Facilities around the hotel were first class and very comfortable and clean, fantastic pool area where you don't feel overcrowded. Food was...

    PPhilip
    07/12/20248Very good

    Positive: The sun beds around the pool are exceptionally comfortable. 5 inch thick memory foam with Rowling covers that are changed daily. Plenty of them also

    Negative: It’s a bit out of town

    AAnne-marie
    05/12/202410Extraordinary

    Positive: Absolutely everything..staff especially so kind and helpful

    Negative: Nothing

    FFionan
    05/12/202410Extraordinary

    Positive: Lovely hotel, the food was amazing,the staff were lovely would definitely recommend staying there

    Negative: Nothing

    SSandra
    03/12/202410Extraordinary

    Positive: Peace and quiet, such friendly staff, so obligingly helpful

    Negative: Nothing

    EEmma
    28/11/20248Very good

    Positive: Staff, Rooms & Food and how relaxing it was

    Negative: A little overpriced

    SStephen
    27/11/20247Good

    Positive: Very clean , nice rooms, great breakfast , relaxed atmosphere around the pool area

    Negative: No English speaking channels on the TV, unable to link phone to TV to watch Netflix ! Air con in the rooms very noisy was like a small tractor, got a 5 star hotel the blinds in our room were broken , ...

    MMalgorzata
    12/11/20243Acceptable

    Positive: The staff at the reception were friendly.

    Negative: Unfortunately this hotel didn't live up to the expectations based on the category and the price and pretty much everything was disappointing in quality. Starting with the room, it was spacious ...

    MMalgorzata
    12/11/20243Acceptable

    Positive: The staff at reception were friendly.

    Negative: Unfortunately this hotel didn't live up to the expectations based on the category and the price and pretty much everything was disappointing in quality. Starting with the room, it was spacious ...

    MMichele
    08/11/202410Extraordinary

    Positive: The staff were outstanding and so welcoming. The breakfast was delicious . Special shout out to Ruben. The ala carte restaurant served wonderful cocktails . The environment was super clean and ...

    Negative: The shower was not powerful and not particularly warm.

    NNiamh
    08/11/20248Very good

    Positive: Beautiful property with all individual suites. In a quieter part of old town so very peaceful, has a lovely chilled vibe .Food was amazing ,staff so friendly and couldn’t do enough for you

    Negative: not a negative but pool is really shallow, more of a relaxing pool which is nice , just can’t really swim in it.

    AAntonia
    03/11/202410Extraordinary

    Positive: Absolutely fabulous hotel, staff cannot do enough for you and the facilities are stunning. Rooms are huge and have everything you could possibly need including luxury toiletries, mini bar, two tv'...

    BBarbara
    30/10/20249Extraordinary

    Positive: The staff were very helpful, the food was excellent and it was very clean and relaxing

    Negative: It was described as having a spa, but in actual fact it does not. You can however book treatments and the treatment I had was excellent massage. I think that if they develop the spa so there was a ...

    GGary
    28/10/202410Extraordinary

    Positive: Breakfast was amazing with an overwhelming number of options at the buffet and food cooked to order. Pool and chillout areas were comfortable and relaxing, with drinks and snacks brought to our ...

    Negative: We could not have had a better stay in this hotel.

    KKatie
    23/10/20249Extraordinary

    Positive: Breakfast was amazing. The choice of food and the fresh breads, fruits, pastries was amazing. The staff were very welcoming in the morning and very accommodating. They opened the breakfast room for us...

    Negative: I cannot pick any fault.

    JJacqueline
    08/10/202410Extraordinary

    Positive: Highly recommend , beautiful, clean, relaxing, fabulous pool area, food, even nicer in reality, very comfortable bed, lovely staff ,we will be back

    DDavid
    15/09/20247Good

    Positive: Lovely room Lovely breakfast

    Negative: Pool too shallow - paddle pool Very quiet around the pool The hotel is right up a big hill from the front .

    JJuan
    11/09/20249Extraordinary

    Positive: Pool, location, rooms, breakfast, friendly staff

    Negative: Pool staff short; noone to curb reservations of recliners which allows many people to place towels to reserve recliners that go unused for hours, even full days

    DDanny
    08/09/20249Extraordinary

    Positive: The design and layout are beautiful . Very unique compared to other places we have stayed. The staff are so attentive and are very friendly. Breakfast buffet is fantastic and caters for everyone’s ...

    Negative: Very little. The WiFi isn’t great and drops in and out a lot. The TV runs off the WiFi so It’s annoying with the TV pausing all the time. There were renovations happening in the rooms beside ours ...

    WWesley
    26/08/202410Extraordinary

    Positive: Comfortable and very clean

    DDavid
    19/07/20249Extraordinary

    Positive: Fantastic boutique hotel. Staff are amazing. Breakfast is even better than it used to be.

    Negative: In some areas the place is lacking in maintenance and starting to look a bit tired. Broken floor tiles, corner guards missing, TV’s wonky, lampshades falling off, blinds not working properly, broken ...

    DDavid
    03/07/202410Extraordinary

    Positive: Fantastic hotel staff fantastic

    Negative: Nothing exceptional

    PPaul
    14/05/202410Extraordinary

    Positive: The rooms were spacious and exceptionally well presented, an excellent pool and bar area with a high end evening bar. Great staff and a really nice hotel.

    Negative: No issues at all tbh

    JJeremy
    09/05/202410Extraordinary

    Positive: The location was excellent, the building very stylish and the staff wonderful.

    Negative: Nothing

    GGillian
    23/04/20248Very good

    Positive: Spacious suite with private balcony and sea view

    Negative: Chairs on balcony not too comfy

    AAnat
    09/04/202410Extraordinary

    Positive: Great, well designed hotel. Lovely stuff, great breakfast. Really enjoyed our stay!

    Negative: The gym is small, no variety of facilities. Pressure in shower was a bit low.

    JJulian
    02/04/20249Extraordinary

    Positive: great selection, even a good selection of Gluten Free cerials and bread

    BBrownlee
    10/03/20249Extraordinary

    Positive: Hot tub, tea/coffee makers and pool area. Breakfast exceptional.

    Negative: Parts of room looking a little tired.

    TTony
    07/03/20249Extraordinary

    Positive: Great design. The rooms are great

    Negative: Nothing

    DDeborah
    18/02/202410Extraordinary

    Positive: All the staff and facilities were excellent, The layout of the hotel site , the lovely rooms were all great. Breakfast offerings were exceptional. We were gratefully given a free upgrade to a room ...

    Negative: Having to leave!

    NNicola
    18/02/202410Extraordinary

    Positive: Peace The layout of the rooms was excellent Staff were extremely friendly and helpful

    Negative: The bed made a noise every time you moved as it was like a camp bed Although the breakfast was very good at busy times the staff were overwhelmed and service was slow. A suggestion for improvement ...

    DDavid
    05/02/202410Extraordinary

    Positive: Staff were all exceptional and extremely helpful. Top class hotel.

    Negative: Nothing.

    JJulian
    04/02/202410Extraordinary

    Positive: The property was beautiful and spacious rooms with excellent sunbathing facilities! 5 star

    Negative: Nothing

    SSusan
    24/01/202410Extraordinary

    Positive: The abundance of sun loungers. The beautiful scent that greets you as arrive into reception. The Rituals toiletries. The staff. The food. The ambience.

    Negative: Our room was right on the corner of a triangle shaped group of rooms so our “terrace” was tiny with no lie back sun loungers.

    AAnnette
    15/01/202410Extraordinary

    Positive: Breakfast was fantastic Room amazing Pool also amazing

    Negative: Nothing

    BBenfox10
    12/12/202310Extraordinary

    Positive: The staff were excellent and soo friendly and couldn't do enough for you . The facilities were fantastic and everything was always very clean , neat and tidy . It was a fantastically well run ...

    Negative: The only very small thing was that the air con wouldn't work properly but as we went in December and the temp was only in the low 20's it didnt affect us too much .

    RRebecca
    26/11/20237Good

    Positive: Lovely Pool, food and facilities

    Negative: Considering it’s an expensive hotel, I found the service levels mediocre. The receptionist was awkward and I think she needs some training in positivity

    DDave
    20/11/202310Extraordinary

    Positive: Everything was absolutely perfect in La Isla y El Mar Hotel. Can't fault anything. The room with pool view was perfect, the breakfast was amazing, the restaurant meals delicious, perfect location ...

    Negative: Could not fault anything.

    PPadraig
    17/11/20239Extraordinary

    Positive: Best quality of food I've eaten in a holiday resort in a long time. Couldn't fault it.

    JJosh
    14/11/20238Very good

    Positive: It is probably the best hotel in lanzarote

    Negative: House keeping took away our dirty glasses and mugs without replacing them but they quickly replaced them after we called them on the second morning. We stayed 3 nights and asked for ice for the first ...

    SSukie
    07/11/202310Extraordinary

    Positive: Breakfast was great with lots of choice and very good quality food. Omelettes and pancakes were amazing. Staff were very friendly and extremely helpful. Would definitely recommend this hotel and stay ...

    Negative: Nothing!

    AAnonymous
    04/11/20239Extraordinary

    Positive: Exceptional Room

    Negative: Pool a little cold

    JJulie
    01/11/202310Extraordinary

    Positive: Welcome , facilities and sun bed area were outstanding

    Negative: Nothing

    FFawzi
    29/10/202310Extraordinary

    Positive: The most prevalent thing which stood out was the kindness and respect of all the hotel staff. From the cleaners to the hotel owners they were all equally all for the customer and ensuring the stay was...

    Negative: Leaving to come back to the dreary rainy UK.

    LLinda
    28/10/20238Very good

    Positive: The whole experience was vey good our 2nd time here we will go back again.sli

    Negative: Bathroom not enough shelves to lay out our cosmetics plus need more plugs next to mirrors.

    JJanet
    23/10/202310Extraordinary

    Positive: It was spotlessly clean and staff were brilliant

    Negative: Nothing

    FFmo
    23/10/20237Good

    Positive: The hotel has a good view, the installations outside are quite beautiful, the breakfast is quite good, the gourmet restaurant is exceptional and most importantly the staff is incredible helpful and ...

    Negative: Puerto del Carmen is British mass tourist town. So the location is far from being exclusive, and if you go downtown it becomes quite trashy. Don’t except anything luxurious from the room itself: the ...

    FFidelma
    22/10/20237Good

    Positive: Bar super expensive Bar staff very slow at pool Delay in getting room but they were aggressive about sending someone room to move my bags even though I was gone already Hotel need redecorating in ...

    IIan
    18/10/202310Extraordinary

    Positive: Very smart and comfortable hotel. Large enough to have everything you want but not to large to be impersonal. Staff were as you would expect from its 5 star rating as were the rooms and facilities. ...

    Negative: Only disappointment was the inability to log into our Netflix account on the room tv’s. Reception said it was a licensing issue which it may be but we have been able to this elsewhere. Would be nice I...

    SSiobhan
    17/10/20239Extraordinary

    Positive: Breakfast was absolutely beautiful great choices very friendly staff from the time we arrived reception very helpful and friendly..cleaning excellent restaurant excellent.

    Negative: Would have liked total sea view but we didn't book that next time for sure

    JJohn
    10/10/202310Extraordinary

    Positive: Friendly staff, clean rooms and modern, sun beds very comfortable.

    Negative: Seating in the bar not very comfortable

    MMark
    10/10/20237Good

    Positive: Breakfast was lovely

    Negative: Pool was very shallow. Entertainment was lacking.

    SStephanie
    01/10/20239Extraordinary

    Positive: Loved the ambiance. The staff were very friendly and accommodating. Celebrated my husband’s 50th birthday I asked for the room to be decorated with balloons etc. and they were very helpful and planed ...

    Negative: Nothing to report

    AAnonymous
    25/09/20236Correct

    Positive: comfort

    Negative: location

    CCynthia
    10/09/202310Extraordinary

    Positive: Extremely clean vey stylish design and decor. Beautiful gardens

    Negative: Nothing. Amazing holiday. Food staff hygiene all top notch plus a beautiful setting Staff attentive and kind Every request responded to without delay Thank you front desk housekeeping bar and ...

    EElaine
    07/09/202310Extraordinary

    Positive: Everything. The staff went out of their way to be helpful. All with a wave and a smile. The hotel is beautiful, so clean and peaceful. The breakfast was fab, great choice from fresh fruit to however ...

    Negative: There's simply nothing not to like. Would highly recommend.

    AAnonymous
    03/09/20239Extraordinary

    Positive: The staff was very friendly, the location was excellent and the cocktails were outstanding

    Negative: Our shower kept flooding after each shower,therefore we had to clean up floods of water in the bathroom after each shower we took

    BBrenda
    13/08/202310Extraordinary

    Positive: Staff were exceptional, so friendly, hard working and always smiling. Room was beautiful and so spacious. Cleaned a few times during the day and fresh towels given without even asking. Breakfast ...

    Negative: Everything was lovely apart from the use of sun loungers. Guests should not be allowed put out towels on Sun loungers early morning to ‘reserve them’. We came to the pool at midday one day. There ...