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This destination requires a local tourist tax (not included in the price per person and night) that must be paid directly at the hotel.
Positive: The Reception was excellent. Breakfast was great. And the bed was really comfortable
Negative: There was road works outside. It might have been a good idea to mention this before our arrival as it made it a little difficult to find a way in.
Positive: Excellent location right next to the station. Wonderful place to stay if staying here on your way towards Spain.
Positive: Friendly, responsive staff. Quiet, clean comfortable room doubleglazed window with a view over fascades and stone walls.
Negative: Breakfast adequate
Positive: This is an example of a very good very simple basic hotel. The room was simple but very comfortable with adequate amenities. They had quite a nice breakfast. Communication was excellent and the were ...
Negative: Because it was locked off from cars because of construction, it was a little hard to get to by car.
Positive: Very clean The bed is extremely comfortable
Negative: Wish breakfast was included
Positive: The location was convenient for an overnight stay. The bed and bedding were comfortable. The staff were welcoming.
Negative: The hotel could do with some uodating/refurbishment.
Positive: Location just across the train station. Terrible noise da and night!
Positive: Location is very convenient for the train station and the town. My room was at the back so noise from the street wasn't a problem. Breakfast was good.
Negative: I could hear everything in the rooms around me. The room was small for a double, for 2 people it would be very cramped so luckily I was alone. Parts of the room were dusty and needed cleaning, eg the ...
Positive: Nice room with all the necessary equipment
Positive: Reasonably clean.
Negative: Old, outdated property. Air conditioning didn’t work. No plug in bath. Toilet not anchored to floor. No facilities out of hours. Staff quite miserable. Wouldn’t stay again.
Positive: Really useful location near the station and the pretty town St Jean de Luz. Had a comfortable stay.
Positive: Great location, free parking, lovely reception staff, very comfy bed. Compact room but perfectly fine for a good night’s sleep.
Negative: The shower holder didn’t work so had to hold the shower head. There was plenty of hot water tho. The wardrobe door was temperamental! No milk for room tea or coffee.
Positive: Good location. Easy parking at station
Negative: Expensive parking, small room
Positive: I didn’t take the breakfast, I thought that it was include but in my opinion it is expensive
Negative: The room is too small, the WiFi didn’t work , the shower head was broken
Positive: No AC
Positive: Quiet and convenient
Negative: Bit oldish entrance
Positive: Grumpy reception
Positive: The rooms were pleasantly decorated, beds comfortable. The location of the hotel was ideal as it was just opposite the station, and a bus stop giving access to other resorts along the coast.
Negative: One of our rooms was on the front of the building. When you opened the window it was a little noisy. We also felt the optional breakfast was a little expensive for what it was, and decided not to take...
Positive: Great location in a beautiful picturesque town. Right next to the market. Free parking nearby.
Positive: Very cute, clean, helpful staff.
Negative: Room was quite small and WiFi was spotty at times.
Positive: The hotel staff were very friendly, location is fantastic - parking nearby and only a short walk to the centre and the beach. The room was a good size and comfortable.
Negative: The air-con seemed to be auto set up and came on very early in the morning and very cold! So was woken up unexpectedly and had to work out how to turn it off.
Positive: Next to the train station
Negative: All fine
Positive: Extremely clean and so handy for transport and local restaurants and amenities.Staff were so helpful and friendly.
Negative: Nothing at all.
Positive: Great location by the train station, but easily walkable to the beach and the old quarter of this tiny beach town. Staff was very helpful. Breakfast was solid.
Negative: Air Conditioning in the room was amazingly loud. It turned on and off with the loudest of bangs. Woke me up 4 times during the night and I'm not a light sleeper.
Positive: central location
Positive: I had a great stay at this hotel. The rooms were clean and comfortable, the staff was friendly, and the location was convenient. Highly recommend!
Negative: Everything was okay.
Positive: We arrived by train and needed one night before our apartment was ready. The location for arrival by train is very convenient. The comfort double room suited us perfectly. The staff was friendly ...
Positive: Perfect overnight stay on bike tour catching train to Saint Jean Pierre de Port early next mornng
Negative: All good
Positive: very friendly & welcoming, good breakfast paid for additionally. Beautiful location and easy walking to the harbour, sea front, restaurants and shopping. Parking available nearby that was free. ...
Positive: Very convenient location - opposite the train station, and 2 minute walk from historic village centre. Modern bathroom fittings. Spacious bedroom -room for 2 people plus luggage. Appreciated the ...
Negative: No negatives.
Positive: Location Quiet
Negative: Check in 3pm not offering early check-in would have been happy to pay extra, as we had an early flight, apart from that luggage storage was available.
Positive: Personnel was very helpful. Good location.
Positive: The employees were professional, kind and communicative. They knew english and spanish. The facilities were in correct conditions. And the most important thing. The hotel is just 10 m away from the ...
Negative: Just to say something to take into account the TV was kind of old, so there is no possibility of watching Netflix, Prime Video, HBO etc... Either way, i dont think that this factor is relevant in a ...
Positive: Location was excellent for public transport and for the town and beach. Bed and pillow were comfortable. Srtaff were helpful and friendly.
Positive: Very well located in front of the train station
Negative: The hotel looks nice from the outside but inside is old and the rooms are tiny. When you are booking a room you see nice room with balcony in the pictures but when you arrive they give you small one ...
Positive: Conveniently located right next to the train and bus stations and a short walk to the town centre and beaches - the town is not that big 😉. Comfortable room with all conveniences, including tea and ...
Negative: One of the sockets was loose with wires exposed next to the kettle. That needs fixing.
Positive: Very convenient for the town, beach and railway station. The staff were very helpful, accommodating my bike in the basement and late check in was straightforward due to the night desk. Good to find a ...
Negative: The room was quite small and the decorations a little tatty but perfectly comfortable
Positive: Excellent hotel, location and staff.
Negative: Very small issue, but the hairdryer wasn’t beside a mirror..
Positive: What made the hotel stay for us were the two hotel staff/receptionist. Very friendly and obliging. Makes a huge difference when your vehicle has a break down and they are helpful in minding your...
Negative: Room was very warm and AC was noisy
Positive: Great location near the train station. Clean and quiet. Breakfast was terrific. The manager took great care of us and was very attentive to our needs! We were riding our bicycles from Bordeaux to ...
Positive: Sink in bathroom blocked. Air con not working properly. Supposedly a 'premium' room but very poor quality.
Positive: Extremely friendly staff and very well situated.
Negative: A bit basic and needs some upgrade
Positive: Great location
Negative: Poor Wi-Fi
Positive: The noise of the plumbing and the client stomping upstairs for ages
Positive: Great location, clean
Negative: Poor soundproofing
Positive: The location is excellent
Negative: The shower head was broken, it fell off the stand several times almost causing me an injury. The air conditioning unit is obviously very old, it kicks on and off and is very noisy. The room was very ...
Positive: Great breakfast: fruit salad, scrambled eggs, mini sausages and bacon. Cereals and yogurt (no muesli). Mini croissants, pains aux raisins and chocolatines, fresh bread with butter and jams.
Negative: The room size: hard to walk around bed.
Positive: Excellent location
Negative: Nothing
Positive: A good breakfast not costly. Comfortable quiet room and bed.
Negative: Piano bar behind hotel in side street can be noisy
Positive: Location, close to beach and port and town
Negative: The shower head didn't stay up (room 311)
Positive: I stayed for one night - just needed a room and it was clean and absolutely fine but nothing exceptional. Very close to the station and bus station for Bilbao, which was what I wanted. The view at ...
Positive: Friendly reception staff and great location. Breakfast was OK.
Positive: Easy to find opposite the station. Our bags were stored before check -in time so we could walk in town. Lift to upper floor was good for partner with knee pain.
Negative: Air con was noisy so did not use it overnight.
Positive: Location
Negative: Reception staff attitude to customers very poor. (Not just us but anyone else we observed).
Positive: Excellent location - near town center and right in front of train and bus station which will make your day trips super convenient. Visit Bayonne, Biarritz, and all towns near SJDL. Hotel Manager Tomas...
Negative: I only stayed for a day.
Positive: The location, cleanliness, friendly staff
