Positive: The staff is very courteos
Negative: None
Positive: Always clean and very efficient.
Positive: Breakfast and warm pool
Positive: Hotel has some lovely restaurants, the Chinese and Japanese are particularly good. Sky bar up on the 19th floor is a bit soul less, in that it's usually empty, but even when there are people there...
Negative: No complaints for the hotel, although the pool does close early, and they make you get out if it rains!!
Positive: Value for money with okay continental breakfast. The staff are very polite and soft spoken also very well mannered.
Negative: Nil
Positive: Excellent hotel. Efficient hotel staff. Enormous breakfast spread. We were really pampered there.
Negative: Nothing
Positive: Breakfast was so nice , so many variations and yummy. The view from level 15 was so Beautiful. All staffs are friendly and welcoming.
Negative: The rattan chair in the lounge caused torn/ ripped to my husband’s trousers. It will be good if it is put covers. Otherwise everything else is very good.
Positive: Furniture and breakfast
Negative: The very late reply to my email
Positive: Overall good hotel, the Japanese restaurant is excellent, as well as the Chinese. Really good food that's not overpriced.
Negative: Pool closes early at 7pm, so I wasn't able to use it after work. Sky terrace bar food is OK, but over priced. Main restaurant is OK, but don't bother paying the prices for the Australian ...
Positive: Absolutely loved my stay at this stunning 5-star hotel in the heart of Malang! 🌟 Despite being a small city, everything you need is just a stone's throw away, and taxi rides are a blast. The staff...
Negative: Nothing...
Positive: The largest hotel in town, with luxurious and spacious lobby and restaurants. The property offers three dining options, including a delightful Japanese restaurant, a stylish bar, and a rooftop lounge...
Negative: Dirty bathroom.
Positive: The hotel staff are extremely friendly and very helpful and always greet you with a smile. The hotel itself is really well laid out with good facilities. The rooms are clean and comfortable, so no ...
Negative: Nothing
Positive: Property is big and has lots of activities for kids. It has many restaurants to eat. Good views from the room and decent sized room. Pools are good.
Negative: Restaurant are bit overpriced.
Positive: Breakfast. All food are delicious. I love wedang kembang talang and mie godok so much. Staff are polite and kind, spacious room, my son can't stop playing waterslide in the swimming pool.
Negative: Nothing.
Positive: Good value.
Negative: None
Positive: Staying for more than 3 times in this hotel, sincr it s new. The room is spacious, with kinds of bfast menu to spoil ur taste bud.
Negative: Basically all ok except that the staffs at trimurti restaurant who carelessly miscounting counts for additional bfast paxx ,that it s quite hassle for me ,showing inability to prioritizing details of ...
Positive: Breakfast, facilities, room, gym and swimming pool.
Negative: Prices at the lounge and restaurants can be quite expensive for the portions provided.
Positive: Room was spacious, clean. Breakfast was tasty and had a lot of options. Funny thing is that on breakfast there was no knife anywhere and staff had to bring it to the table on request. Best thing here ...
Negative: Location is a bit remote from center, but not a dealbreaker
Positive: All.
Negative: All.
Positive: Hotel and staff people were very nice. Nothing to mention here. 5 stars for all of them!
Negative: My only complain is for the taxi provided for our return to the airport. I haven’t seen a worst driver like this, for the double the money of a gojek, we have the cheapest car with no AC, the worst ...
Positive: Big Hotel Amazing Interior! Room is big there is sofa also in my room. Foods are amazing at breakfast time so many options
Negative: The only time the swimming pool has sun light is between 11-2pm . When in shade can he very cold . But water is heated .
Positive: Kids love the pool the breakfast, room and everything.
Negative: We stayed 2 nights and they supposed to clean the room but they only made the bed they did not vacuum or sweep the floor trash still on the floor. We complained right away and they offered to clean ...
Positive: Very clean, comfortable. The staff was very friendly and helpful. The room was affordable luxury.
Negative: Nothing. Everything was perfect.
Positive: Big room, nice view, big pool, excellent breakfast
Negative: None
Positive: Room are clean and spacious, location is good, facilities are great and plenty of menu for breakfast.
Negative: Almost nothing
Positive: The rooms where nice and the pool was great good location for what we had planned for our trip
Negative: The Hostess in the restaurant was very rude
Positive: Great staff hospitality and the facilities
Negative: Almost nothing except the location is at a very busy street with traffic jams, especially during peak season
Positive: Great breakfast and front of house staff were very helpful great service. Would recommend.
Positive: Friendly and helpful staff
Positive: Breakfast was wonderful, worth staying there. All staff very friendly and helpful, make the stay much better
Negative: Restaurant is poor, very bad and expensive, we order a meal that was cold, and the waiter try to warm it up, disaster. Meal was already cooked, very bad food.
Positive: Good service and gym and pool were good. Live music excellent
Negative: Breakfast and cereal options very poor
Positive: Overall great hotel and lots of comfort! Great breakfast and service!
Negative: I had dinner at the Resto (Gado Gado) and at the sky bar (Gambas Ceasar salad), which were both not at all relatable to the standard of the hotel. Very basic and not tasty! You'll get way better ...
Positive: Lovely hotel staff were excellent
Positive: Friendly staff , nice pool and good breakfast. Nice room as well
Positive: Spacious room for my room type, great services, great food
Negative: Nothin
Positive: Beautiful hotel, in very good condition. Restaurants were fantastic. Staff was very friendly and helpful.
Positive: A large choice of breakfast food and the buffet for dinner for always really tasty. Room service was quick and efficient and the staff was really nice.
Negative: Nothing
Positive: Excellent
Negative: None
Positive: Large room, helpfull staff
Positive: Friendly staff, clean hotel
Positive: The clean room and spacious
Negative: Nothing
Positive: Staying only 4 days, with demanding travel schedule visiting Sewak and Bromo, we enjoyed the options such as 3 restaurents and room service. Hotel also benefits from well executed modern design and ...
Negative: What we understood, this is hotel is positioned towards business travelers, it has multiple conference rooms and you can see tht guests are mainly travelling for business in groups. It is a local ...
Positive: Love the breakfast spread with the price charged.
Negative: The bathroom needs better cleaning as there were spots of dirty at the joints (tiles)
Positive: Brand new property
Negative: Hot water for shower difficult to control right temperature. Even we can reorder bottle water thru operator, the 2 bottle water provided in the room are too little.
Positive: Breakfast was fantastic. Staff are polite and room with mountain view was awesome.
Positive: The breakfast very good and have many variations
Positive: We have booked the moutain view, however they provided a city view which was cheaper price while I booked. The weather was not good, so the view was not realy bother us.
Negative: they were unable to provide spa service for us as shortage staff.
Positive: Staff were really kind, hotel was amazing
Negative: As a recommendation, if they could give guests body lotion it would be great
Positive: This is a great hotel which looks and feels brand new, because of course it is brand new. The Executive King Room was spacious with an amazingly comfortable bed and the bathroom was spacious with a ...
Negative: Sorry, but the Accor corporate videos in the lifts/elevators are annoying, repetitive and grating. Just corporate jargon that none of your guest probably care about. Replace with some music or ...
Positive: clean and comfortable
Negative: price of extra bed too expensive
Positive: Very good hotel. Breakfast was really good.
Positive: Pleasant room. Very friendly and helpful staffs.
Negative: Every room should be provided with iron and ironing board.
Positive: Spacious rooms,comfy bed,friendly staffs
Negative: Nothing
Positive: Spacious room
Negative: Location, pillow too soft ..
Positive: A spacious room .. clean and good tv channels.
Negative: The pillow too soft ..
Positive: Super mewah, luas, bersih
Negative: Nothing
Positive: Very nice hotel, modern, clean with great staff. A lot of restaurants with many different cuisins as well. They also booked us private tours and guides for Tumpak Sewy waterfall and the mount Bromo. ...
Positive: Room facilities are very good, interior design and facilities for kids are comfortable
Negative: Some offerings from custumer services are distracting
Positive: The room was big, spacious and clean. They are quite generous with the amenities and mineral water.
Negative: I do not recommend to book this hotel by booking.com with the free cancellation and pay at the property option. The reservation policy of booking.com did not match with the hotel policy. I book for ...
Positive: Clean, spacious room, kids friendly
Positive: Many food choices for breakfast. Staff very helpful and efficient
Negative: Too noisy at the lobby at time of checking in. Many families