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    Reviews on Reviews Grand Mercure Malang Hotel

    100% real guest experiences
    Excellent 8.8 415 reviews
    • 9.1
      Staff care
    • 8.5
      Location
    • 9.4
      Room
    • 9.3
      Cleaning
    • 9.2
      Facilities & Services
    MMohd
    31/01/202510Extraordinary

    Positive: The staff is very courteos

    Negative: None

    MMatthew
    28/12/20248Very good

    Positive: Always clean and very efficient.

    JJim
    24/12/202410Extraordinary

    Positive: Breakfast and warm pool

    MMatthew
    18/12/20249Extraordinary

    Positive: Hotel has some lovely restaurants, the Chinese and Japanese are particularly good. Sky bar up on the 19th floor is a bit soul less, in that it's usually empty, but even when there are people there...

    Negative: No complaints for the hotel, although the pool does close early, and they make you get out if it rains!!

    NNorhakim
    30/11/202410Extraordinary

    Positive: Value for money with okay continental breakfast. The staff are very polite and soft spoken also very well mannered.

    Negative: Nil

    MMohd
    28/11/202410Extraordinary

    Positive: Excellent hotel. Efficient hotel staff. Enormous breakfast spread. We were really pampered there.

    Negative: Nothing

    SSri
    09/11/20249Extraordinary

    Positive: Breakfast was so nice , so many variations and yummy. The view from level 15 was so Beautiful. All staffs are friendly and welcoming.

    Negative: The rattan chair in the lounge caused torn/ ripped to my husband’s trousers. It will be good if it is put covers. Otherwise everything else is very good.

    FFaisal
    05/11/20249Extraordinary

    Positive: Furniture and breakfast

    Negative: The very late reply to my email

    MMatthew
    03/11/20248Very good

    Positive: Overall good hotel, the Japanese restaurant is excellent, as well as the Chinese. Really good food that's not overpriced.

    Negative: Pool closes early at 7pm, so I wasn't able to use it after work. Sky terrace bar food is OK, but over priced. Main restaurant is OK, but don't bother paying the prices for the Australian ...

    AAsif
    03/11/202410Extraordinary

    Positive: Absolutely loved my stay at this stunning 5-star hotel in the heart of Malang! 🌟 Despite being a small city, everything you need is just a stone's throw away, and taxi rides are a blast. The staff...

    Negative: Nothing...

    PPrekmurski
    30/10/20249Extraordinary

    Positive: The largest hotel in town, with luxurious and spacious lobby and restaurants. The property offers three dining options, including a delightful Japanese restaurant, a stylish bar, and a rooftop lounge...

    Negative: Dirty bathroom.

    AAllen
    29/10/202410Extraordinary

    Positive: The hotel staff are extremely friendly and very helpful and always greet you with a smile. The hotel itself is really well laid out with good facilities. The rooms are clean and comfortable, so no ...

    Negative: Nothing

    EEgert
    28/10/202410Extraordinary

    Positive: Property is big and has lots of activities for kids. It has many restaurants to eat. Good views from the room and decent sized room. Pools are good.

    Negative: Restaurant are bit overpriced.

    YYuni
    24/10/20249Extraordinary

    Positive: Breakfast. All food are delicious. I love wedang kembang talang and mie godok so much. Staff are polite and kind, spacious room, my son can't stop playing waterslide in the swimming pool.

    Negative: Nothing.

    MMohammad
    14/09/20249Extraordinary

    Positive: Good value.

    Negative: None

    NNino
    11/09/20248Very good

    Positive: Staying for more than 3 times in this hotel, sincr it s new. The room is spacious, with kinds of bfast menu to spoil ur taste bud.

    Negative: Basically all ok except that the staffs at trimurti restaurant who carelessly miscounting counts for additional bfast paxx ,that it s quite hassle for me ,showing inability to prioritizing details of ...

    SSofia
    02/09/20249Extraordinary

    Positive: Breakfast, facilities, room, gym and swimming pool.

    Negative: Prices at the lounge and restaurants can be quite expensive for the portions provided.

    VVjekoslav
    01/09/202410Extraordinary

    Positive: Room was spacious, clean. Breakfast was tasty and had a lot of options. Funny thing is that on breakfast there was no knife anywhere and staff had to bring it to the table on request. Best thing here ...

    Negative: Location is a bit remote from center, but not a dealbreaker

    MMartha
    12/08/202410Extraordinary

    Positive: All.

    Negative: All.

    CCosmin
    08/08/20241Acceptable

    Positive: Hotel and staff people were very nice. Nothing to mention here. 5 stars for all of them!

    Negative: My only complain is for the taxi provided for our return to the airport. I haven’t seen a worst driver like this, for the double the money of a gojek, we have the cheapest car with no AC, the worst ...

    TTina
    25/07/20249Extraordinary

    Positive: Big Hotel Amazing Interior! Room is big there is sofa also in my room. Foods are amazing at breakfast time so many options

    Negative: The only time the swimming pool has sun light is between 11-2pm . When in shade can he very cold . But water is heated .

    DDrossi
    10/07/20249Extraordinary

    Positive: Kids love the pool the breakfast, room and everything.

    Negative: We stayed 2 nights and they supposed to clean the room but they only made the bed they did not vacuum or sweep the floor trash still on the floor. We complained right away and they offered to clean ...

    AAdrienne
    09/07/202410Extraordinary

    Positive: Very clean, comfortable. The staff was very friendly and helpful. The room was affordable luxury.

    Negative: Nothing. Everything was perfect.

    NNita
    07/07/202410Extraordinary

    Positive: Big room, nice view, big pool, excellent breakfast

    Negative: None

    MMohamad
    06/07/202410Extraordinary

    Positive: Room are clean and spacious, location is good, facilities are great and plenty of menu for breakfast.

    Negative: Almost nothing

    MMichael
    05/07/20247Good

    Positive: The rooms where nice and the pool was great good location for what we had planned for our trip

    Negative: The Hostess in the restaurant was very rude

    AArieri22
    02/07/202410Extraordinary

    Positive: Great staff hospitality and the facilities

    Negative: Almost nothing except the location is at a very busy street with traffic jams, especially during peak season

    AAisha
    27/06/20249Extraordinary

    Positive: Great breakfast and front of house staff were very helpful great service. Would recommend.

    AAlice
    08/06/202410Extraordinary

    Positive: Friendly and helpful staff

    MMario
    07/06/20249Extraordinary

    Positive: Breakfast was wonderful, worth staying there. All staff very friendly and helpful, make the stay much better

    Negative: Restaurant is poor, very bad and expensive, we order a meal that was cold, and the waiter try to warm it up, disaster. Meal was already cooked, very bad food.

    RRichard
    26/05/20247Good

    Positive: Good service and gym and pool were good. Live music excellent

    Negative: Breakfast and cereal options very poor

    SSarah
    22/05/20249Extraordinary

    Positive: Overall great hotel and lots of comfort! Great breakfast and service!

    Negative: I had dinner at the Resto (Gado Gado) and at the sky bar (Gambas Ceasar salad), which were both not at all relatable to the standard of the hotel. Very basic and not tasty! You'll get way better ...

    JJane
    21/05/202410Extraordinary

    Positive: Lovely hotel staff were excellent

    MMichiel
    16/05/20248Very good

    Positive: Friendly staff , nice pool and good breakfast. Nice room as well

    NNino
    17/04/20249Extraordinary

    Positive: Spacious room for my room type, great services, great food

    Negative: Nothin

    IIan
    16/04/202410Extraordinary

    Positive: Beautiful hotel, in very good condition. Restaurants were fantastic. Staff was very friendly and helpful.

    VVictoire
    10/04/20249Extraordinary

    Positive: A large choice of breakfast food and the buffet for dinner for always really tasty. Room service was quick and efficient and the staff was really nice.

    Negative: Nothing

    LLuthfi
    30/03/20249Extraordinary

    Positive: Excellent

    Negative: None

    DDevi
    27/03/20248Very good

    Positive: Large room, helpfull staff

    DDharshini
    14/03/20248Very good

    Positive: Friendly staff, clean hotel

    LLenda
    13/03/20248Very good

    Positive: The clean room and spacious

    Negative: Nothing

    AAdam
    10/03/20247Good

    Positive: Staying only 4 days, with demanding travel schedule visiting Sewak and Bromo, we enjoyed the options such as 3 restaurents and room service. Hotel also benefits from well executed modern design and ...

    Negative: What we understood, this is hotel is positioned towards business travelers, it has multiple conference rooms and you can see tht guests are mainly travelling for business in groups. It is a local ...

    AAffandi
    04/03/20248Very good

    Positive: Love the breakfast spread with the price charged.

    Negative: The bathroom needs better cleaning as there were spots of dirty at the joints (tiles)

    CChristofer
    26/02/20248Very good

    Positive: Brand new property

    Negative: Hot water for shower difficult to control right temperature. Even we can reorder bottle water thru operator, the 2 bottle water provided in the room are too little.

    JJacob
    25/02/20248Very good

    Positive: Breakfast was fantastic. Staff are polite and room with mountain view was awesome.

    DDian
    22/02/202410Extraordinary

    Positive: The breakfast very good and have many variations

    MMeng
    29/01/20246Correct

    Positive: We have booked the moutain view, however they provided a city view which was cheaper price while I booked. The weather was not good, so the view was not realy bother us.

    Negative: they were unable to provide spa service for us as shortage staff.

    FFernando
    18/01/202410Extraordinary

    Positive: Staff were really kind, hotel was amazing

    Negative: As a recommendation, if they could give guests body lotion it would be great

    UUnang
    10/01/20249Extraordinary

    Positive: This is a great hotel which looks and feels brand new, because of course it is brand new. The Executive King Room was spacious with an amazingly comfortable bed and the bathroom was spacious with a ...

    Negative: Sorry, but the Accor corporate videos in the lifts/elevators are annoying, repetitive and grating. Just corporate jargon that none of your guest probably care about. Replace with some music or ...

    LLily
    08/01/20248Very good

    Positive: clean and comfortable

    Negative: price of extra bed too expensive

    ZZiaur
    02/01/202410Extraordinary

    Positive: Very good hotel. Breakfast was really good.

    HHasanah
    01/01/20249Extraordinary

    Positive: Pleasant room. Very friendly and helpful staffs.

    Negative: Every room should be provided with iron and ironing board.

    AAmran
    21/12/20239Extraordinary

    Positive: Spacious rooms,comfy bed,friendly staffs

    Negative: Nothing

    ZZaini
    13/12/20238Very good

    Positive: Spacious room

    Negative: Location, pillow too soft ..

    ZZaini
    13/12/20238Very good

    Positive: A spacious room .. clean and good tv channels.

    Negative: The pillow too soft ..

    DDina
    29/11/202310Extraordinary

    Positive: Super mewah, luas, bersih

    Negative: Nothing

    AAndreas
    27/11/202310Extraordinary

    Positive: Very nice hotel, modern, clean with great staff. A lot of restaurants with many different cuisins as well. They also booked us private tours and guides for Tumpak Sewy waterfall and the mount Bromo. ...

    EEunike
    13/11/20238Very good

    Positive: Room facilities are very good, interior design and facilities for kids are comfortable

    Negative: Some offerings from custumer services are distracting

    LLia
    28/10/20236Correct

    Positive: The room was big, spacious and clean. They are quite generous with the amenities and mineral water.

    Negative: I do not recommend to book this hotel by booking.com with the free cancellation and pay at the property option. The reservation policy of booking.com did not match with the hotel policy. I book for ...

    MMarvin
    07/10/20239Extraordinary

    Positive: Clean, spacious room, kids friendly

    AAbdul
    05/10/20239Extraordinary

    Positive: Many food choices for breakfast. Staff very helpful and efficient

    Negative: Too noisy at the lobby at time of checking in. Many families