Location The hotel is located in the centre of one of Germany's most beautiful and romantic cities. It is the ideal base for those in the city on business, wishing to conduct a conference in a relaxed atmosphere, or to take a stroll through the historic old town. Links to the public transport network are located directly in front of the hotel. In addition, the train station is within 500 m, while the city centre and its restaurants, nightclubs and shops is about 750 km from the hotel. It is 5 k
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Positive: The room that we booked was spacious. The hotel staff at the front desk was very helpful to arrange to make the sofa bed when he spotted we are a family of 4. Very comfortable bed, loved it! Location is about 15-20 minutes walk to Heidelberg center. I would stay again if I come back to Heidelberg.
Negative: We wish the hotel would offset or subsidise hotel guests for the carpark fee.
Positive: One of the most important moments for any guest is the check-in experience. Unfortunately, mine started on a very negative note. I was met by a front desk staff member named Christian, whose attitude was extremely unprofessional and dismissive, despite my respectful approach. I was on the verge of leaving the hotel altogether due to his behavior. Thankfully, Hanane stepped in just in time — her professionalism, politeness, and warm attitude completely changed the atmosphere and saved the situation. She truly turned things around and made me feel valued again. However, due to my initial experience, I will not be returning to this hotel.
Positive: Inviting lobby area, lots of space. Room is very large relative to other places. comfortable bed and bathroom. Free cocktail was a nice touch. Not too close to old town but a nice 10~15 min walk. onsite parking garage
Negative: Parking fee was a bit steep
Positive: Very attentive staff, clean rooms and great atmosphere.
Positive: Location good it is a close to old city. People in the receptionreception were friendly and housekeeping. Very good. Everything is fine. Visit it again
Negative: No observation
Positive: The family room was very spacious.
Negative: The sofa bed aranged for the children was low and a little too firm. Not too close to the old city.
Positive: All the staff at the hotel were friendly and polite; I think this is why NH Collection will be my first choice for future trips.
Positive: Spacious rooms, decent wellness and gym areas.
Negative: Avoid this hotel, whilst it looks appealing from the lobby the entire hotel in quite dirty. We checked in one evening and left immediately for a dinner reservation. Upon returning we soon noticed that the room was quite dirty, and asked for a switch to a clean room. The room we were offered was equally dirty, and when we mentioned this the front desk told us it might have been us that made the initial room dirty. We are shocked at the attitude of the people working here, and certainly won't be back after this stay.
Positive: Location is good, the lobby and resto bar at the entrance are spacious and comfortable. The staff are helpful
Negative: Accessibility to rooms is quite annoying when you have luggages (our was on a second block of the main entrance). It was accessible only by stairs (and we had 2 big suitcases and 2 small) Rooms are very basics, nothing sophisticated.
Positive: Like all NH Hotels they go and above to make our stay comfortable. Helen was great, and she arrange early checkin for our family. She also suggested restaurants and beer that we should try and her suggestion was well worth it.
Negative: Nothing.
Positive: The hotel was very nice, very clean. The staff were all wonderful here. I was very surprised at the quality that everyone presented at this hotel. It was also a very quiet room. It was a pleasure to stay here.
Negative: I don’t think there was anything that I disliked.
Positive: We were able to get into room early! Location is in between train station and city centre! Perfect for traveling! Great hotel bar for a night cap! Wonderful beds and quiet.
Negative: Nothing
Positive: Big and very good breakfast
Negative: Distance from center
Positive: Nice location Good value for money Good food at breakfast with a wide variety
Negative: Staff is average The room wasn't well cleaned from previous guests and I had to ask several times to correct things! Suboptimal heating in the historical wing