INTERNET
GYM
BUSINESS CENTER
DISABLED ACCESS
Hotel
Room
Activities and leisure
Restaurant
Positive: Beautiful old building. Helpful staff.
Positive: Building. Nice stairs, floors ceiling inside and outside.
Negative: Bit warm in the room. DIfficult to open window in combination with closing the curtains.
Positive: The location of the hotel, next to Metro station, and walkable distance from center of Madrid. Lot's of shopping, bars and restaurants. The hotel has a very nice architecture and comfortable rooms...
Positive: Superb location, cleanness and good breakfast. Kind staff on premises.
Negative: There was no coffee machine/maker in the room. And it was a bit difficult to communicate with them before arrival.
Positive: We had the inside room and because of that it was dark. Probably next time would choose a room with a view to the street.
Positive: The building is absolutely beautiful. The staff great.
Negative: ...
Positive: Everything was extraordinary. Super staff. Helpfull staff. Friendly staff. Super clean room and lavatory. Room service cleaned up every day and changed towels. We didn‘t have breakfast at the ...
Positive: elegant, quiet, comfortable hotel. the room had lovely high ceilings and a tall window to let in the Madrid light. soundproofing excellent, did not hear traffic. galo on reception kind, courteous, ...
Positive: Can't tell. Never did breakfast.
Negative: Well located with bus, subway and taxi. Many things at walking distance too.
Positive: The staff was extremely helpful and polite.
Negative: The coffee process was unclear. I suggest publishing the policy around coffee and breakfast. The vinyl flooring is cheap looking for a beautiful hotel with really nice period detail. The overhead ...
Positive: Location was excellent. Metro station Alonso Martinez right beside hotel and was vey convenient for getting to Airport and around the city.
Negative: Nothing
Positive: The room The bed
Negative: Shower pressure. Other than that everything was great.
Positive: Good location with many places things to do and restaurants within walking distances. For places further out, there is a metro station across the street. There were good options for breakfast. Staff ...
Negative: Our double deluxe room was basic and bare. No art on the wall or anything decorative. Our room faced the plaza so it was very noisy. Cigarette smoke came in from the street all night long. No air ...
Positive: I was told I was upgraded but it didn’t feel like an upgrade because it was a small room and I have been on the large ones and know how they are
Positive: Excellent location and beautiful rooms. Great option of amenities such as rituals cosmetics
Negative: Facilities within the room, glasses / bottle opener would’ve been a nice touch! The cleaners also put the heating on and shut windows during make up so the rooms were very hot on arrival
Positive: Great location, good room Service, reasonable sized rooms and very clean.
Negative: There were no complimentary tea and coffee except if you buy at the bar in the library area. The closest parking is 700 meters away
Positive: I have stayed here before , and specifically like this neighborhood!
Positive: Everything was fine.
Negative: There was not enough staff in the restaurant to serve the guests.
Positive: The hotel is beautiful and impeccable. Our room was very comfy and clean. There’s a complimentary ‘pillow menu’ that we happily used and made a difference.
Negative: The lights in the bathroom were very dim, not ideal for makeup, but this is a detail compared to the overall experience.
Positive: Good location, for our first trip to Madrid. Nice and chilled hotel. Room was comfortable and clean.
Positive: Nice location, centrally located, close to public transport. Breakfast was nice, fresh, and had slme local Spanish touch. With 15 euros per person worth the money/quality.
Negative: Outdated hotel: beds not so comfortable anymore. Had to turn the matrasses to get a better nights sleep. Not the quality one might expect for this price, the standard rooms are inward facing and dont ...
Positive: Fantastic experience with check-in, with waitstaff at the Library, and absolutely beautiful room. I will certainly stay here again when I visit Madrid in the future.
Positive: This hotel is in a great location for exploring Madrid and close to the Metro. We walked to the Prado. We didn’t eat in the hotel but our room was quiet, comfortable and well equipped. We would stay ...
Negative: Nothing
Positive: All was perfect. Nice touches like Kleenex, lots of shampoo toiletries, fantastic breakfast
Negative: More soap
Positive: I loved the front staff, as well as the breakfast staff. Location is fantastic, close to the metro and the atractions. We could walk everywhere
Positive: Great buffet breakfast!!
Positive: Location and cleanliness
Negative: Stairs to enter
Positive: Great location. Has a lounge where you can get a glass of wine or coffee and a sandwich .
Negative: No place other than the bathroom to charge phones etc. No outlets in the room we had. Also, only 1 bedside lamp.
Positive: Location is great
Negative: I stayed with my sister, but they gave us only one blanket and one towel. They never brought the second towel though we asked several times. They gave us second blanket without sheet/cover and ...
Positive: Clean and Fanny
Negative: The décoration
Positive: The gym and the patios were GREAT!!!!
Positive: Staff were helpful, clean. Good location
Positive: Staff were extremely nice and helpful.
Positive: Excellent hotel and excellent place nearby of a metro station!
Positive: Beautiful facilities and rooms. Such helpful and friendly staff! Great location!
Negative: Nothing not to like
Positive: Lovely room, prime location, friendly staff, good A/C.
Negative: Overhead shower did not work, only the hand-held shower. The button did not work. The room cost about $300 per night (x 3 nights) and breakfast was NOT included. I would expect more than 1 coffee ...
Positive: Breakfast was excellent, hotel was quiet although in central Madrid. Close to metro stations, and restaurants. Staff are great.
Negative: Nothing comes to mind.
Positive: The hotel was clean and comfortable. The staff were friendly and helpful. Many great sites to visit are a maximum 30 mins walk away. I had no trouble walking to Palacio Real, Museo del Prado and ...
Positive: Beautiful room, great shower, fantastic location (close to transit and also walkable to most things), AC was great, loved that the windows opened
Negative: The fridge was incredibly small
Positive: Location, staff, and breakfast!
Negative: Only one bedside lamp in the room for two people.
Positive: The balcony and the front desk staff were very nice and helpful specially the guys .
Negative: Perhaps the lay out of furniture which made it difficult to open and close the luggage’s.
Positive: The staff was very helpful! Nice architecture, lovely hotel. Very good room service. Nice accomodations! Very clean
Negative: Nothing
Positive: Great location. Great bedrooms. Clean bedrooms. Friendly staff.
Negative: No deficiencies.
Positive: Location - close to a metro station and away from the busy city centre.
Negative: Nothing
Positive: Friendly and helpful staff. Immaculate and comfortable rooms. Great Breakfast. Perfect location for our needs.
Negative: Nothing, everything was great.
Positive: Good
Positive: Location
Negative: Access to elevator is difficult with bags and no staff to help.
Positive: Concierge made great suggestions for restaurants Location next to subway station Just outside the really touristy area
Positive: Wry close to city center.
Negative: We arrived 8:00 pm and there was no bell boy. We gave to carry 7 luggage ourselves up 7-8 stairs till we get to elevator.
Positive: Very close to metro station, clean hotel, friendly staff. Good breakfast too :)
Negative: n/a
Positive: Clean, good breakfast, lovely and helpful staff
Positive: Great Hotel in the centre of Madrid.Perfect location for walking to all the main sights and the Metro. Staff was very friendly and willing to help. Room was spacious and cleaned perfectly every day. ...
Positive: Great staff. Great location. Wonderful experience!
Negative: The gym was a bit small, but surprisingly functional for my needs
Positive: The staff were all so friendly and helpful.They went out of their way to help us.
Negative: The previous time we stayed there our room was bigger.
Positive: I liked the location near the centre , in a good neighbourhood, value for money breakfast, near metro and transports, comfortable beds and airconditioned room,kind staff
Positive: Restaurant a little under staffed
Positive: Excellent location , great accommodation- overall great experience
Negative: Minor housekeeping issues
Positive: Amazing location and nice rooms. I will def stay there again
Negative: All was great
Positive: Really helpful receptionist- jasmine.
Negative: Shower leaked
Positive: How big and withs lots of light the room was.
Positive: Centrally located and relatively quiet
Positive: Best European hotel I’ve ever stayed at! Excellent location, beautiful rooms, comfortable bed, helpful staff, and a wonderful amount of amenities. Such a great value, will absolutely stay here again!
Negative: Nothing at all! :)
Positive: Old world charm
Positive: FRIENDLY STAFF, CLEAN ROOMS
Negative: NONE
Positive: excellent location. very clean
Negative: expensive. roof terrace very disappointing
Positive: We were very comfortable at the hotel and in the neighborhood. Taxis were readily available and affordable to get us to main tourist attractions etc. The view was nice of the street and buildings ...
Negative: The common near lobby dining areas were overpriced and underserved. We got our snacks and other foods outside in the neibhforhood.
Positive: It is close to the metro and it is exceptionally clean and staff so friendly and helpful. Breakfast was also very good.
Negative: Nothing
Positive: Good location
Negative: Should have a blanket