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    Puerto Palace Hotel Description

    • HYDROMASSAGE

    • INTERNET

    • SWIMMING POOL

    • GYM

    Facilities

    Hotel

    • Beach umbrella
    • Children's pool
    • Freshwater pool
    • Gym
    • Hairdresser
    • Heated pool
    • Internet WiFi
    • Lounge
    • Meeting room
    • Number of pools
    • Outdoor Swimming Pool
    • Reception 24 hours
    • Salon TV
    • Solarium terrace
    • Stores

    Room

    • Balcony
    • Double beds
    • Hairdryer
    • Mini-bar
    • Phone
    • Radio
    • Safe deposit box
    • TV

    Activities and leisure

    • Aquagym
    • Hydromassage
    • Mini-golf
    • Sauna
    • Tennis
    • Volleyball

    Restaurant

    • Bar
    • Buffet breakfast
    • Dinner Buffet
    • Restaurant(s)

    Useful information

    Tax Information

    Reviews on Reviews Puerto Palace Hotel

    100% real guest experiences
    Very good 8.2 85 reviews
    • 9.3
      Staff care
    • 8.4
      Location
    • 9.1
      Room
    • 9.2
      Cleaning
    • 8.9
      Facilities & Services
    IIryna
    08/06/20259Extraordinary

    Positive: The food was very tasty - breakfasts and dinners, always varied and fresh. The hotel has two excellent swimming pools - one with cool water, the second is warmer, which turned out to be very convenient, especially on cloudy days. There is also a tennis court and golf on the territory - you will definitely not get bored. The staff is very friendly, I would especially like to note the cleaning staff and the kitchen - everything is clean and delicious!

    Negative: The location is good, although a little far from the sea, but this did not cause any particular discomfort.

    YYevheniia
    19/05/20257Good

    Positive: Nice breakfast. Friendly staff. Tight curtains. Comfortable mattress, but bad pillows. Safe walk to old town even at night. Many swimming pools.

    Negative: Very small parking, and they didn’t have space. Difficult find parking space around. 15-20 min walk to central town, not beautiful walk road, not for everyone. Hotel needs renovation, very simple rooms. You can hear all neighbours. Music up late, if you room far, then it’s okay. No shops around. Few restaurants around, but I walked into old town.

    jjohn
    21/04/20258Very good

    Positive: Pool and garden area, beautiful view from our 3rd floor bedroom. Staff were helpful and friendly, especially Jesus at reception. Breakfast good but very busy at peak times. Entertainment in the evening was good fun.

    Negative: Smoking allowed on balconies. The smell of smoke drifts into neighbouring balconies and rooms. They should have a non-smoking floor. A bit of a trek down to the sea-front but €5 taxi fare was fine.

    VVictorien Montavon
    16/03/20258Very good

    Positive: The room is comfy, the cleanliness is impeccable. The pool and breakfast are just as good as the rest. Vera good destination, The position of the hotel is nice, despite being just on top of a hill toward the sea.

    Negative: The Staff was very unpleasant, barely said welcome, no attention regarding the birthday of one of the client (60 years old).

    RRandy
    26/02/20257Good

    Positive: The resort has a lot and is well located. The seaview rooms really do have big ocean views. The breakfast is open three hours and is a real buffet.

    Negative: Hot water in shower goes from hot to very hot to cold. Need to stay alert. Some items in the breakfast buffet are poor quality (e g., sausages). Have to pay per day to use the room safe☹️ and need to give a 10 euro deposit for pool towel. Hot tub is only a warm tub.

    IIrena
    13/02/20259Extraordinary

    Positive: The personnel was nice with a good language command in English and German. We had a balcony with a view of the ocean from it. The internet connection was stable and fast. We experienced much flexibility: i.e. we had not booked dinner but got it easily in the spot, for a fee. The food was just exceptional, both breakfast and dinner. And excellent beds, backpain-free!

    Negative: This might be a strange thing to write, but the flush of the toilet was ridiculously loud, at the level of loudness of flushing in an airplane. No way to use the bathroom at night without waking your partner. Our room also had a shower head that could not be attached to the wall, and washing long hair with one hand drove me nuts sometimes.

    LLeticia
    07/02/20259Extraordinary

    Positive: The staff The location

    AAnda
    02/02/202510Extraordinary

    Positive: Huge bed, friendly staff, all rooms with balcony and nice view, beautiful set up for the pools.

    ppetrosyan
    27/01/20258Very good

    Positive: Live music very nice staff

    Negative: They have ents in the room floor

    JJanis
    12/01/20259Extraordinary

    Positive: Very comfortable hotel with a lovely pool area. Everything was very clean and the staff were helpful and pleasant. Bit of a walk down into town - and a bit of a hike back up! Food choices were plentiful, and although the dining room was busy, the staff ensured the tables were reset promptly. Good value for money.

    Negative: Could have done with more information on the facilities when we arrived ie use of pool towels

    SShuki
    21/12/20241Acceptable

    Positive: Nothing

    Negative: The hotel false advertising that it has free parking, like there would be free parking for all guests. In reality there are only 20 parking spots for hundreds of guest. So actually there is never parking available. The hotels reps didn’t care to hear about this lie and continue to promote it booking.com as a free parking hotel, this is a disgrace booking.com should do something about this hotel lie

    AAlexCasta
    11/12/20247Good

    Positive: Dinner is fine and pool area is nice.

    Negative: The parking gatage is very small for such huge hotel and you will not have a spot.

    MMikulas
    13/11/20248Very good

    Positive: breakfast and dinners beautiful garden staff was nice and friendly

    Negative: bed was uncomfortable

    YYuri
    30/10/20249Extraordinary

    Positive: Breakfast Buffet, Super Cleanliness, Swimming pools, Great staff' Attitudes - They are so friendly and helpful and Worth of value of money.

    Negative: Nothing

    ggail
    25/09/20249Extraordinary

    Positive: Cleanliness was outstanding. Beautiful decor. Helpful staff

    Negative: No tea/coffee facilities in the bedrooms

    SSatendra
    28/08/202410Extraordinary

    Positive: We enjoyed our stay to max. The pools are great. The bars are good. The evening entertainment was real fun.

    JJustin
    11/08/20247Good

    Positive: Good installations and food was good mainly the lunch menu. Breakfast was good, but I think more options could be included. Rooms were fine, beds confortable. Location was a little far from the town and you do need a car to move around. Parking was hard to find at night.

    Negative: Internet was a disaster. Internet in the common areas and rooms was just very very bad - had to use my roaming to open a simple webpage. Can’t understand how a hotel of that sort won’t invest in a proper WiFi connection. I complained to reception and they said to include my comment on a feedback sheet - in summary, they couldn’t care less. They say that a gym is available but you have to pay EUR 7 a day to use it.