The hotel enjoys a great location and is proud of its hospitality, professionalism, enthusiasm, honesty and well trained staff. It features fine dinning restaurant, souvenir shop, luxurious rooms with windows, full of modern facilities and up to date amenities.
It takes about 40 minutes from the International airport and 10 from the Hanoi Railway to get to the hotel.
All the rooms are from 28 to 42 square meters, with 1 or 2 big windows and city view. They are well equipped with modern facilities and up to dated amenities.
SPA
HYDROMASSAGE
INTERNET
PARKING / GARAGE
BUSINESS CENTER
BICYCLE RENT
DISABLED ACCESS
Hotel
Room
Activities and leisure
Restaurant
How to arrive
Located right in the heart of Hanoi, the hotel brings Hoan Kiem Lake seemingly to its doorstep. It is splendidly located on one of the renowned 36 ancient streets, within a walking distance to all the main attractions as restaurants, bars, shopping and business centers, sight seeing venues and entertainment. It offers the best convenience to explore the beauty of boutique Hanoi .
It takes about 40 minutes from the International airport and 10 from the Hanoi Railway to get to the hotel.
Positive: Great location, room and staff.
Negative: Nothing
Positive: Fabulous location and super friendly staff. Room was clean and comfortable. Great value.
Negative: Nothing
Positive: Everything
Negative: Nothing
Positive: Love the location & staff. Breakfast good
Negative: All good but a little noisy from surrounding rooms. Have stayed here before and never noticed so maybe a one of.
Positive: When we arrived the safe were friendly, professional smd polite. We were given a free upgrade which was amazing. The staff could not do enough for us.
Negative: One of the reasons we choose the hotel was because the photos had shown a rooftop bar, but this actually belongs to the sister hotel Also please be aware to get into the hotel you have to walk ...
Positive: The location was awesome. Staff extremely pleasant and always ready to help! Breakfast was plentiful and delicious. Suite and bathroom very large.
Negative: Everything was awesome. Small areas in the bathroom need some maintenance (caulking and fresh paint), but not a big deal.
Positive: Great location in the Old Quarter. Staff are excellent - nothing is too much trouble. Hotel is spotlessly clean and rooms are spacious and have everything you would need. We are already booked to stay...
Negative: Nothing to dislike.
Positive: The location was amazing, room was nice and staff we're very helpful and nice.
Positive: Great, comfortable room. We stayed in one of the nicer rooms on a high floor, and it was well worth the splurge. We had a nice view. The room was super clean and comfortable. The staff is lovely. ...
Negative: I wish they had a small gym.
Positive: We loved our stay at the Imperial! It was a calm oasis in the very busy and exciting Old Quarter! The staff were very friendly and helpful, the rooms were lovely.
Positive: Great location.
Negative: Nothing.
Positive: Very helpful and friendly staff Really nice location
Negative: Expensive for what it is No window in the room Breakfast really average Room equipment and cleanliness do not worth the price you pay Really high charge for the laundry compared to other hotels
Positive: Exceptional service and superb location in the heart of the Old Quarter.
Positive: The hotel is a small gem, feels like a family business. Staff is exceptionally kind and caring, they did everything to let us enjoy our holiday. The small size of the property provided more privacy. ...
Negative: There is only one elevator, sometimes we had to wait a little bit. Breakfast options were a little bit limited. The street where the property located is regularly blocked from traffic, so check-in and...
Positive: The room was very small and dark not as the photos portrayed when booking.
Positive: Very helpful and kind front office staff. Clean rooms and convenient location.
Negative: -
Positive: nice place good location
Negative: staff are fantastic, very helpful
Positive: Though the spread of buffet breakfast is not luxurious but was adequate for us. They provide everyone with their optional menu eg for eggs ( Omelet, Scramble,Poached, Boiled, Fried eggs ) and Viet ...
Negative: It could have been better had they provided us with the anti-slip matt for the long bathtub.
Positive: Great location in a side street near the lake in the Old Quarter. Hotel is on the older side despite refurbished rooms. Nice, friendly staff. V good breakfast. Received a nice coffee gift from the ...
Negative: Although we could not hear traffic from our room, the room was noisy in that we could hear neighbours’ doors banging and furniture moving quite loudly from our room. Our double bed was also small and ...
Positive: The accommodation was excellent – clean and quiet. The room was exactly as shown in the photos. When we arrived at the front of the hotel, the bellboy quickly came out to help with our luggage ...
Positive: The accommodation was excellent – clean and quiet. The room was exactly as shown in the photos. When we arrived at the front of the hotel, the bellboy quickly came out to help with our luggage ...
Positive: Perfect quiet location but easy walking distance to local attractions
Positive: Great location. Staff is exceptional. Grace was so nice and helped us plan our day with great recommendations. The icing on the cake was them allowing us to leave our luggage after we had to check out...
Negative: Had to take a cold shower.
Positive: Excellent staff. Big rooms. Great location. Good breakfast. Three of us stayed here for two nights. From beginning to end everything went well. Reception found us transportation to move to our next ...
Negative: None at all.
Positive: This is a small hotel well located in the old quarter , which is a very busy area, but our room was very quiet which was appreciated . The staff service was very good and Suzie on reception was ...
Positive: This is a lovely hotel in a great location near the central lake and old town sights but it is in a quiet road so we slept well. The staff are exceptional, extremely helpful and friendly. Julia ...
Negative: Not an problem more of a traveller tip - as the hotel is in a small side street we found getting a Grab Taxi easier if we just walked to the end of the road and used that as the pick up point.
Positive: This is a small hotel in a very good location in the Hanoi old quarter , which is very busy , but our room was very quiet . Our room had a bath and a hard wood floor , which was appreciated . The ...
Negative: On the first night , the aircon in our room was a bit noisy , but the hotel made the necessary repair very quickly so it did not bother us again.
Positive: The staff were helpful and friendly. The location of the hotel in the old quarters is excellent.
Negative: Had an issue with a driver taken through the hotel who did not know the way to Ninh Binh, could not read google map and could not speak in english. Had to cancel the trip. However the hotel managed ...
Positive: Friendly and helpful staff, luxurious vibe
Positive: Grace, at the front desk , was very helpful with arranging for our train tickets and tour arrangements , giving the best price/value options for us to consider. She was very patient to listen to ...
Negative: The room assigned had no window and was rather dark even when all the lights were switched on.
Positive: Wonderful stay and great location. The staff were so incredibly kind. We had a serious health emergency and they went above and beyond to help us in every situation and make us comfortable for the ...
Negative: No complaints
Positive: Lovely accomodation . Really nice room and good shower . Grace and Julia at reception were really helpful
Positive: Very good location, very nice staff! The room was comfortable!
Positive: Fantastic location, amazing staff and d spacious rooms
Positive: Location, staff, breakfast, massage
Positive: Location
Positive: Comfortable
Negative: Entrance not very clean - not good first impression of hotel as you have to weave past neighbouring units/vendors either cooking street food or on one occasion dying a man’s hair! Very smelly dogs...
Positive: Location, breakfast, very friendly and helpful staff
Positive: WE LOVED EVERYTHING ABOUT THIS HOTEL, THE STAFF WERE AMAZING AND EXTREMELY HELPFUL, THE LOCATION COULDNT HAVE BEEN BETTER TO ALL THE THING WE WANTED TO SEE AND DO, CANT RECOMMEND HIGHLY ENOUGH
Positive: The room is very clean and spacious with big window. Good location. The bed is so comfort.
Negative: nothing
Positive: Location excellent, staff very polite and helpful. Grace and Tony looked after over needs very well. Especially when they arranged temporary stay at spa since we arrived early in the morning.
Positive: Excellent- home away from home!
Negative: Breakfast !
Positive: Hotel was exceptional. Highly recommend to all travellers looking for a central hotel within old quarters. The hotel staff were amazing. Special shout out to Grace and Trần Huyền for making our stay ...
Positive: A boutique hotel with 4 star services!
Negative: Upon checking in trying to charge additional 2% commission if payment made by credit card. Knowing my unhappiness, it was waived later.
Positive: Clean and very accommodating
Negative: None
Positive: location is excellent
Negative: breakfast
Positive: Property was accessible and near tourist attractions
Positive: Staff were extremely helpful and friendly. Location is excellent, close to everything in the Old Quarter.
Positive: Centrally located and quiet
Negative: Breakfast had limited options
Positive: We particularly liked the staff, especially Susie and Alex who helped us with many situations during our stay. We were upgraded to a lovely room which was quite large. The breakfast was good and ...
Negative: Nothing
Positive: Quiet yet close enough to all the action.
Negative: It was a bit old, but for the money it was fantastic. Staff made it feel like a high quality hotel.
Positive: The team were exceptional, especially Alex who really looked after us throughout. The hotel is very clean & comfortable and the perfect location to explore Hanoi.
Negative: Nothing
Positive: They made our stay comfortable. The staff is helpful, present all the time and ready to assist in any problem you have. Big 10 for the staff!🥰
Positive: The staff' mind and attitude are focused on customer service.
Positive: The position of the hotel is right in the middle of the busy and flavourish streets of Hanoi. Yet during the night is very quiet. Our room was spatious and with everything we needed for our stay. The ...
Positive: Great location, I think the best it can be in that amazing but noisy city. Even if the hotel is in the center, we slept perfectly, nothing from the street's magic uproar came to our ears during ...
Negative: -
Positive: A beautiful boutique hotel with lovely art deco charm. The room was a good size and well appointed. Staff couldn’t do enough to help us have a good stay. Location was perfect too to easily access all ...
Positive: Fantastic small hotel in a great location. Staff so helpful and nice. Lovely decorations in the room and a great set up for a family of 4 with the family room.
Negative: Nothing
Positive: Everyone were friendly and nice
Negative: Nothing everything was really good
Positive: Just like the first stint of staying at the imperial hotel and spa, the staff were amazing. Such a warm welcome and absolutely happy to help in anyway you need. From recommendations for restaurants to...
Negative: This probably isn't anything to do with the hotel, but the driver who dropped us to the airport was falling asleep on the way there which was a bit terrifying.
Positive: The location was excellent and the staff were exceptional. Very friendly and super helpful .
Negative: There was nothing I did not like about the property . The only small problem being on the 7th floor was the internet kept cutting out
Positive: Location was exceptional. Staff extremely helpful, friendly and genuine. I felt their restaurant recommendations were showcasing the best of Hanoi's cuisine. They even packed us a takeaway ...
Positive: The first impression of this hotel was lovely. We were very impressed by how professional and lovely the staff were. The greeting was friendly and interested in our travels. The spa upstairs had a ...
Negative: In the first room we were in the showerhead was not great. Had poor water flow and an awkward angle of water.
Positive: From perfect location to very friendly and helpful staff, spacious rooms with shower and bathtub, tasty breakfast and cleanliness. Imperial Hotel & Spa exceeded my expectations. I am very happy, ...
Positive: The entrance , just like a normal Hanoi house, completed with neighbors drinking coffee and cute dogs
Negative: nothing
Positive: Staf was much helpful and polite, they did a great job
Positive: The staff were fabulous, very helpful, attentive & nothing was too much trouble Location in the Old Town near the lake was perfect ... we could walk almost everywhere. We had breakfast included ...
Positive: convenient location in the old quarter, clean, great service
Negative: -
Positive: I would like to highly recommend the Imperial Hotel and Spa . I stayed in the Hotel with my family for 3 nights. This was our first trip to Vietnam. We were very satisfied with the service hotel ...
Negative: Tv connection was not good.
Positive: The location is perfect. Breakfast is good. Internet fast. The staff made our trip. Receptionists and staff in the restaurant were the best. We stayed in different hotels during our trip and I can say...
Negative: Absolutly nothing
Positive: Comfortable bed, all staff helpful and attentive, ladies on reception particularly fantastic, very thoughtful coffee leaving gift, great price, great location 2 minutes walk to hoan kiem Lake
Negative: Little sound insulation for the rooms
Positive: First, the location in the old part of Hanoi was great, the room was large, the A/C was chill, the bed comfortable and the bathroom was nice. The staff was helpful as noted
Negative: The elevator was non functional twice on Saturday, once when I had to descend from the 7th floor, and once when I had to climb 6 flights of stairs to get to my room. WiFi was sluggish. The tour ...
Positive: Great location, very helpful, friendly staff and nice rooms.
Positive: The staff were really friendly and answered any questions we had. They also helped organise food for our toddler before we left. The bed was really comfortable as well and the room was clean.
Positive: The staff
Negative: No bar, no sky tv, need a little updating, Entrance needs to be more inviting, not surrounded by so many mopeds
Positive: Needs a shower, tv far too small for room needs sky!, needs to rearrange the tea/ coffee facilities as there is no power supply where kettle is located, there is no bar to have a drink in the ...
Negative: See Comments above
Positive: All staff are friendly and helpful. Rooms are nice and clean, bigger than the most room in Hanoi
Negative: Front Hotel has a Vietnamese pork roll, coffee shop make a little bit confusing, but convenient
Positive: - Prompt responses from the hotel for all the messages/inquiries from me - Reliable airport shuttle service - Courteous staff in general, providing helpful information around the neighbourhood...
Negative: A very minor one is that the hair conditioner smells like rubber to me.
Positive: The location was superb and could not be beat. We were in the middle of the Old Quarter basically across the street from the lake. Walking everywhere was easy and close. Staff were very helpful. ...
Negative: There is no alcohol available at the hotel! There is a bar that us used for decoration only - very odd. Needs some updating overall.
Positive: Hotel location was excellent. Staff were uniformly excellent and very helpful. Breakfast was pretty good, Room was pretty good. VFM was pretty good too.
Negative: About my only criticism of the stay was that the room was a little dark, and could have done with more light. I found it a little tiring to pack and unpack my bags when I can't really see very ...
