In the elegant setting of Gates on the Park Restaurant, awarded two AA Rosettes, guests can enjoy fine English dining with a modern twist. Imaginative menus have been thoughtfully created to offer a wide range of dishes, all freshly prepared with the greatest attention to detail. Over 60 wines from around the world are available to perfectly complement every meal. Gates Bar also serves a light food menu, and there are two other lounge areas offering open fire places, the perfect places to relax with a newspaper or enjoy traditional afternoon tea.
The hotel is housed in an elegant eighteenth-century building and was renovated in 2009. To the right is Richmond Terrace, where the magnificent view across the Thames valley has for centuries been an inspiration for poets and painters. To the left are 2,500 acres of Richmond Royal Park, home to herds of red and fallow deer. With a total of 68 guest rooms on offer, the air-conditioned hotel welcomes guests in a lobby with 24-hour reception and check-out service and lift access. There is restaurant on site, and the conference facilities and WLAN Internet access may be of use to business guests. Room and laundry services are additionally provided, and those arriving by car may leave their vehicle in the complimentary car park.
By car: Coming from the M25 J15/M4, exit at M4 J2 onto A205 to Kew. Cross Kew Bridge to Richmond. At the roundabout junction with the A316, head to the town centre, taking the first left onto Church Road opposite the Orange Tree Pub. From there, follow the instructions below.* From the M25 J12/M3, follow the M3 onto A316 to Richmond. At the roundabout junction with the A316, head to the town centre, taking the first left onto Church Road opposite the Orange Tree Pub. From there, follow the instructions below.* *Carry on along Church Road, proceeding straight through the junction with the traffic lights. At the end of Church Road, bear left. Then take an immediate right onto Friar Stile Road. At the end of Friar Stile Road, bear left, continuing up Richmond Hill. The hotel will be seen on the left-hand side.
The rooms are all beautifully furnished, each fitted with a private bathroom, telephones with voicemail, hairdryer, trouser press or ironing set, safe, minibar (fees apply) and tea and coffee making facilities. Most rooms offer air conditioning (individually regulated), and all have up-to-date technology including an in-room entertainment system, satellite/cable TV and WLAN broadband Internet access. The rooms have double beds. The heating is individually regulated.
Cedars Health and Leisure Club features a 20x8-metre indoor swimming pool, a 6-metre spa pool, a cardiovascular gym and a resistance gym. Guests may also like to relax in the spa.
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HYDROMASSAGE
INTERNET
SWIMMING POOL
PARKING / GARAGE
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DISABLED ACCESS
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How to arrive
The hotel is situated at the top of Richmond Hill. It is located in Surrey, just 11.3 km from London's West End, and is ideally situated for visiting the attractions of West London and Surrey, including Twickenham Rugby Stadium, Wimbledon, the new Wembley Stadium, Kew Gardens and Hampton Court Palace. Access to public transport is right at the hotel's doorstep, and the Richmond bus and train station is around 1 km away. London Heathrow Airport is situated some 14 km from the hotel.
American Express, MasterCard, VISA and some debit cards are accepted as methods of payment.
Positive: Comfortable and well appointed rooms. We didn’t use the spa and gym but they looked good and the courtyard area is lovely in a summers day.
Positive: Comfy bed, big bathroom, friendly staff
Negative: Every time we walked to or from our room, we had to walk past hoovers just left out in the corridor, day and night, the window in the bedroom didn't shut properly so was always noisy. We have stayed several times before at this hotel and never experienced this before hence our return visit. We wouldn't rush back especially with the extortionate car parking costs as well that need to be considered into the cost of the stay.
Positive: Location, room space, hotel amenities and restaurant The Gate.
Negative: AC would cycle off constantly
Positive: We ordered room service, and it was good food. The room was clean and felt new.
Negative: The spa didn't have enough room for guests. We couldn't find a seat in any of the outdoor areas. The massage was good but expensive. £20 for an English breakfast is extortionate.
Positive: Great hotel walkable to Richmond Green. Kids loved the pool
Positive: Sometimes the service in the restaurant was erratic - eg. On two occasions dishes were either left out or the wrong dishes were brought.
Positive: The staff are amazing and the location is 10/10.
Negative: The room just felt a bit grubby, particularly in the bathroom.
Positive: The location is very good, as well as size of the room.
Negative: First of all, we got allocated in a -1 floor. Right in front out windows people were having drinks and food on the tables so it made it uncomfortable to have the curtains open. The room was extremely extremely dusty, any move or the curtains made dust fly everywhere. The bathroom was not too clean. The shower cosmetics were not close to be fresh, covered in some sort of water mouldy residue. The smart tv option in the tv was not working, after a solution given from the front desk stuff still didn’t work. The main disappointment is the spa. Not enough beds or any seats around the pool to even relax, very small space makes it overwhelming and not pleasant. The vibe there feels more like family swimming pool and any spa. For the price and the promises on the website I was waiting for at really nice stay, I am disappointed tho.
Positive: Great location , close to the park hotel has beautiful amenities..
Positive: The Spa facility was beautiful and location next to the park was ideal. Bed was very comfortable.
Negative: The room itself felt very small with an ugly view of air- conditioning units, was dusty and didn't feel well maintained. No drinking water in the room - even in the paid mini bar.
Positive: The spa was very nice and the staff was really helpful. The hotel is very cute and rooms are comfortable. It is very close to Richmond park which is very nice. It is on top of the hill and walking down there are very nice views of the Thames.
Negative: The room I was firstly place didn't get wifi, but they changed me into another room after I told them I couldn't connect to their wifi. The spa was pretty crowded, specially the hot tubs outside, they were like sardines and I was unable to try those ones. Also be aware that there is a schedule for kids to use the pool, from 8:30am to 10am and from 4:30pm to 6pm.
Positive: Wonderful staff doing their best, wonderful location, gorgeous comfy beds.
Negative: Management needs to put more people on check in and out—there were ridiculous queues for both. It is sad that they haven’t worked this out—second visit that we’ve seen the same issues, and unfair to staff and guests. The spa was heaving (Fri/Sat eve) and out of towels, the sauna and steam room packed, hot tubs packed, more people arriving with small kids, and staff struggling everywhere to cope with the numbers of people coming through. Sorry to leave a bad review but this really is a bizarre issue at such a potentially lovely place.
Positive: Loved the location
Negative: The pool , steam room , hot tubs ..etc were very busy . Looks like it's open to the public as well as guests.
Positive: I went for the spa but unfortunately it was so busy I couldn't use the facilities. A tiny sauna and cold hydro pool. I would suggest booked time slots so this is avoided.
Positive: The location is great, the soap and gym were wonderful and the rooms were charming.
Negative: The staff were a mixed bag; some were unfriendly and cold while others were very warm.
Positive: Good location, comfortable, cosy decor.
Negative: A bit tired/worn in places, too warm in room (aircon only set to blow warm air)
Positive: The massage was super lots of improvement needed on the facilities
Negative: The location was superb the spa facilities were ok but very waterlogged and dangerous handrails in areas
