Free cancellation can be made up until 3 days before the check-in day
For cancellations made after this time a cancellation fee of 100% of the first night will be charged
All times refer to the local time at the property
For no-show, 100% of the first night will be charged
You can cancel the reservation without penalty fee until 3 days before check in date
The good-value-for-money Nersan Hostal in Madrid offers clean, basic accommodation situated between the Callao and Santo Domingo squares, just a few steps from the exclusive Gran Vía shopping street and close to Puerta del Sol, the heart of Madrid
This hostel is a fantastic location for exploring the city and for discovering the vibrant Spanish nightlife
Relax in the city centre over a few drinks and tapas, before going to one of the clubs on Calle Mayor near Puerta del Sol
Guests will find a 24-hour reception, wireless internet access in public areas, a lift and luggage room, a convenient and affordable option in the centre of Madrid
Hotel
Room
Positive: Good location at the center of Madrid
Negative: There was no staff at the hostal
Positive: Staff, location, bed, white interior, quiet, clean, convenient
Negative: Shower leaked lots of water from either the hose or the head. This caused the water pressure to drop a lot, making it hard to rinse soap off. Also shower had only one door/panel and lots of water ...
Positive: The hotel room we were assigned (room 1) was terrible. The sliding bathroom door wouldn't roll and remained opened. There was an intense sewage smell that filled the room and wouldn't go away ...
Positive: Good central location. The room and ensuite had everything we needed for a couple of nights' stay in Madrid. Everything is easily accessible by Metro and you can cover a lot of the city centre on...
Negative: We didn't see anyone from the Hostal, which wasn't a problem as we'd had clear instructions on access ahead of arrival.
Positive: Good location
Negative: The toilet was not flushing and was not fixed during our stay despite reporting it. Poor customer service
Positive: Everything is fine!
Negative: Only my internet was interrupted from time to time, this is because the room was far from the router, but I had my own Internet and it compensated with it.
Positive: Value for money type of place. Simple small room, just for sleeping & showering and out all day. Very clean, very good location, near train station. Staff was ok, need a bit of improvement with ...
Negative: Please write something on the door as a sign. When we reached the floor, we weren't sure which door led to the hostel, so we ended up knocking on all the doors there. Elevator is old and very ...
Positive: very cozy and clean
Positive: Muy buena ubicación y muy limpio
Positive: Great location.
Negative: Can get noisy coz the sound proofing is bad to the outside.
Positive: The location around near the hotel was quite good. It is located in middle of the city and quite easy to travel.
Negative: The bedding is quite cool but the room is too narrow. And also shower rail holder dropped off to my husband head when he hangs up. That is a bit annoying, other than that everything is quite good. ...
Positive: Location
Negative: The hair Dryer in bathroom connected with an exposed china connector and no switch to turnoff - Meaning that if you hit the wall with a wet towel you might get an electric shock. Bed Bugs in Matress ...
Positive: It is centrally located and near to attractions and Gran Via. There are shops and restaurants nearby. Very convenient.
Negative: No complaints.
Positive: They never replied. Nobody opened the door. Had to stay somewhere else and still have no refund.
Positive: Great location
Negative: Towels were clean, but full of washing powder. A little bit of mold in the shower, but not critical
Positive: Although we were late, access was smooth, and the staff was quick to respond to our inquiries during our stay.
Negative: In all fairness, the property is somewhat past due as far as renovation/overhaul is concerned. We probably did not get the best room, but the front door, halls, staircases, locks and lights ...
Positive: Cleanliness inside of the room.
Negative: The staircase was not in good condition with broken dull tiles which made the place look as though it was dirty or like a shantie. The policy that a guest cannot enter the room before 2pm is punitive...
Positive: it was very clean
Negative: everything was good
Positive: The location was the only good thing about this hostel.
Negative: A really bad smell in the room, coming from the bathroom/drains. We had to keep the window open constantly. No hand soap was provided, and the sheets didn't feel clean either.
Positive: location is great
Negative: we were in the room 1 which is right after the main doors on 4th floor and every time someone enters/exit, you literally have feeling that someone is trying to open the door from your room. ...
Positive: the hotel is very close to the center and is surrounded with nice restaurants. easy to get there with the metro and reach other places of the city. The communication was great with detailed ...
Negative: The room hasn't been ventilated so there was a moldy smell in the room. also, I had some cold wether
Positive: Cheap. Very good location but difficult to find even with Map applications.
Positive: Location near to Gran Via
Negative: During our last night, we didn’t able to sleep well after hearing a lady shouting for help. Safety is quite a concern. Elevator lobby is always dark.
Positive: Location near to Gran Via
Negative: The bed is too big for the size of the room. It blocks the way going to bathroom. Not same photo as shown in booking.com
Positive: excellent location.
Negative: very clean and good staff. Olga was à such amazing person who was very patient to explain everything. thank you so much Olga.
Positive: Great value for what you pay. Location was great, check in was super easy
Positive: the room and bed were very comfortable
Negative: the only thing I didn’t like was that there was no reception and had to call to get someone to come
Positive: perfect location to visit the centre