Recently renovated, this 4-star hotel offers stylish, modern accommodation close to the heart of the city’s Azca business district with good access to everything Madrid has to offer.
Close to the Palacio de Congresos Convention Center, Paseo de la Castellana and the Santiago Bernabeu soccer stadium, the hotel’s chic contemporary interiors provide an attractive and relaxing base, whether you are visiting Madrid on business or for leisure. The sleek, modern design reflects the hotel’s modern comforts and facilities. All of the hotel’s 140 rooms look out on to the city.
The hotel is just 5 minutes away from Madrid’s Chamartin train station and its proximity to the M-40 motorway means it has excellent access by road to the whole of the city and the surrounding area. The hotel is just a short walk from a Metro station offering fast, convenient access to everything Madrid has to offer.
The comfortable rooms come with an en suite bathroom with hairdryer, a direct dial telephone, satellite/ cable TV and Internet access. They also come with a minibar, a fridge, a double bed, central heating and a safe.
INTERNET
PARKING / GARAGE
BUSINESS CENTER
DISABLED ACCESS
Hotel
Room
Restaurant
How to arrive
· Immediate access to the M-40 ring road, to the Barajas International Airport and to the trade fair centers.
· Underground stations "Santiago Bernabeu" and "Cusco".
· Train stations "Nuevos Ministerios" and "Chamartín".
· Nearby inner city buses: 5, 14, 27, 40, 126, 147 y 149.
Positive: We enjoyed our stay I have stayed there before beds comfy staff great and a nice touch which coffee and cake in the morning free in reception area
Negative: We had food from the restaurant but it wasn't hot enough and the rugs in the bar / reception area were very dirty
Positive: Staff and hotel location
Positive: The staff were fantastic. Helpful, friendly and welcoming. The room was very comfortable, and nice products in the bathrooms.
Positive: Well located with quiet rooms and very convenient restaurant
Negative: NA
Positive: Everything was great! Good location!
Positive: Very unfriendly and unhelpful bar staff Room rather tatty but sheets were soft
Positive: Coffee area and soft sheets on the bed
Negative: Furnishings are tired in the room No kettle or tea and coffee facilities in the room Rude bar staff and we were given very poor guidance re locations and restaurants nearby
Positive: Very comfortable and large rooms.
Negative: The overall customer service and food were mediocre.
Positive: Hotel well located for the Real Madrid stadium. Reception staff helpful and downstairs of hotel nicely presented.
Negative: Rooms a little dated and shower did not work
Positive: The hotel was lovely the rooms were very nice and had everything we needed you only need to pack clothes , the beds were very comfortable and the curtains were completely black out and the breakfast ...
Positive: staff v helpful
Positive: Very bad service and staff are very rude
Negative: They are not helpful and not responding properly
Positive: Great location and only few mins walk from metro station Nice glass of bubbles on arrival Food in restaurant good
Negative: Staff in restaurant not so welcoming
Positive: Location is close to the Bernabeu which was the reason for our stay
Negative: It doesn't feel like a 4* hotel at all. Staff not so friendly (on checking in, the woman was cold and sharp with us), couldn't use internet whole time we were there (had to use mobile data ...
Positive: Very helpful staff 10 out of 10
Negative: Wifi did not work in our room Unable to find any english speaking channels
Positive: Comfortable and quiet
Negative: Better coffee service for morning.
Positive: Room service cheap prices
Negative: No pool
Positive: The location was great and closer to the city centre. The staff were friendly and helpful. Having a nice restaurant downstairs was an added bonus
Positive: Location to metro stations was great. Staff were very friendly and helpful
Negative: Parts of the hotel looked tired. I stayed on 3rd floor and was visible signs in the corridor of wear and tear.
Positive: Location Confort Clean
Negative: Nothing
Positive: Good basic hotel in a good location
Negative: Bad reception service; very slow
Positive: I appreciated the spacious and partially renovated rooms. Taxis are always nearby, and there are nice cafés within a minute’s walk, which adds some convenience despite the location not being ideal.
Negative: What I didn’t like is that the metro station doesn’t take you directly to downtown, so we had to change stations or use a bus. Also, the rooms are not identical—I had a shower, while my sister had a ...
Positive: size of the room
Negative: The property shows its age and is in need of renovation. The furniture is outdated, and many of the fittings feel worn and past their prime. While the staff was friendly and the stay was comfortable ...
Positive: Friendly staff, great breakfast and location with good public transport options - or a short walk to Bernabéu stadium. Rooms are spacious, very clean and quiet
Negative: Some walls would need new painting, in corridors and room, which was a bit dark and used but all functional. It looks better in the photos.
Positive: Nice hotel, friendly staff, nice bar area to relax, good location, easy access to Madrid city centre would stay again.
Positive: Very polite staff and good location, connected to the city center but far from the noise
Positive: Easy access to city
Negative: Parking to tight and not enough space
Positive: Spacious room. Bathroom accessories were a nice touch. Friendly, professional staff. Good breakfast.
Negative: Perhaps they could add tea/coffee facilities in the room.
Positive: Everything
Negative: Rooms are a little outdated
Positive: They were unable to print my boarding pass (PDF format)!!!!
Positive: Clean and comfortable room
Negative: Small and noisy lobby
Positive: Decor, drink on arrival, location good & comfortable room.
Negative: Felt service at reception could have been better, not attended to on one occasion. Unfortunately left behind an item and didn’t have access to organise a courier to pick up, as in another country, ...
Positive: We made our booking through booking.com at a reserved price for two nights. I thought it overpriced for what is on offer. Lots of messy maintenance going on with the lifts and lots of noise with ...
Negative: Big price difference from booking.com to what I actually pairs at the hotel. We didn’t book breakfast which was €19 each but ate out each morning. Our room bill was $60 more than expected and despite...
Positive: Easy to find, modern facilities and room. Bathroom was excellent
Positive: Perfect place if you plan to see Real Madrid game, very helpful staff
Positive: The location it's great for my trip purposes. The facilities were great as well . I'm general it was a outstanding experience.
Negative: If I have to say anything negative it was the internet speed and range.
Positive: Great hotel facilities.
Negative: Good walking distance to eateries.
Positive: Room itself was spacious, clean, and comfortable. The shower was great and the toiletries provided smelled lovely. The staff were very friendly and couldn't be more helpful. Food and drink ...
Negative: Lack of sound-proofing in the hotel meant I had disturbed sleep every night (I stayed for 4 nights). The cleaning staff were very noisy when doing their rounds, including allowing doors to slam shut. ...
Positive: Another excellent stay. Great location for the Estadio Santiago Bernabeu. Great staff and the housekeeping did an excellent job cleaning the room. I look forward to my next stay.
Negative: Nothing.
Positive: The location.
Negative: The cafe machine at the lobby needs to be replaced.
Positive: The room was lovely and the bed was very comfortable. The staff was helpful and we appreciated that small muffins and coffee were available in the morning. For travelers without a car, the location ...
Negative: It would have been convenient to eat at the restaurant in the hotel lobby, but unfortunately it was rather expensive. Too expensive for us.
Positive: Cozy very friendly and helpful staff
Negative: Location
Positive: Modern and large rooms, very clean and comfortable, good wifi, good value, decent location in Madrid.
Positive: The location was very good and convenient.
Positive: Comfortable and clean. Breakfast excellent
Negative: Would have liked tea/coffee making facilities
Positive: Friendly staff
Negative: Price very high.
Positive: Great location, very close to Santiago Bernabeu
Negative: Not necessarily the property itself but road closures around the property makes it a bit difficult to get taxis and ubers
Positive: The vibe in the hotel was very upmarket, the room was lovely.
Negative: I weren't a fan of the breakfast but that's not saying it was bad, it's just I'm very fussy with breakfast, so it feels wrong to say it's a bad thing it's just the least bit i ...
Positive: Beautiful room and stunning bathroom, Great and friendly service. Impressive looking lobby.
Negative: For the price nothing.
Positive: The staff is amazing
Negative: Not a lot of facilities, no gym for instance.
Positive: It is “good” place to spend one night.
Negative: Actually I don’t have something in specific, but the pictures were much more beautiful than the reality.
Positive: The room was pretty big and comfortable
Negative: It was early from early morning. Could hear other guests open their doors and walk and speak and it was waking me up. Also there was some renovation noise going on during my stay.
Positive: Breakfast
Negative: Old lift. No gym available
Positive: Good location, accessible to train station.
Positive: the room was big and clean, every day tidy. Central location.
Negative: Nothing
Positive: A terribly unpleasant experience! My laptop bag was stolen from the hotel lobby, in front of the reception, and the hotel employees not only did not help us at all, when we asked them to look at the ...
Positive: The staff were very good and professional.
Negative: Only one elevator out of three were working at the hotel. No bottle water were available at the room.
Positive: The location is excellent. Close to Real Madrid far from the noise
Positive: Location and breakfast were great, the complementary bathroom items were nice.
Negative: My room was very dated, the bathroom was very outdated and the grout was yellowed with age, some of my work colleagues were given newly refurbished rooms but I wasn't. My work colleagues were ...
