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Positive: Rooms were clean staff very friendly and the food was amazing
Negative: Everything was good.
Positive: The room, as always, was very clean and luxurious, and so were the hallways in floors 4 and 6 which are the ones my family and I occupied. The staff are also generally very friendly, and special ...
Negative: The hotel is under construction. The reception is impromptu and everything is now located in floor -1 in very tight and cramped spaces with no natural light. You also need two elevators to get to the ...
Positive: Beautiful hotel. Amazing location and staff
Positive: I wanted to share my very bad experience with The Westin hotel. During my stay, my Dior bag, which had very valuable items inside, was stolen from my room. It was clear it happened while the ...
Positive: The room was very good
Negative: The hotel was under construction you had to take stairs and multiple elevators to get to and from rooms. Bar was a make shift portable bar, dining was in a ballroom overall lighting was gloomy no ...
Positive: all good perfect hotel & staff
Negative: when we splited the bed it was very noisy when you sit on it
Positive: Location and room were great!
Negative: I didn’t know before arrival that the hotel was being renovated until March 2025 and most of the common areas were not accessible.
Positive: Services were great, everything very clean and comfortable. Breakfast was very good. The room was fantastic. The room service great too. Very friendly people and ready to help. Concierge ...
Negative: Unfortunately there was a renovation going on and the access to the room was a bit awkward. The reception was very crowded and noisy. It is probably because of the renovation. There was a smell of ...
Positive: The hotel is under renovation and keeps operating. The price charged does not reflect the uncomfortable situation
Positive: The location and room was fabulous.
Negative: The hotel was under going major renovations and we were not advised prior. I understand these are needed but believe we should have been advised in advance. The public areas were very basic.
Positive: The location is great
Negative: I used to like the charm of the Palace, the bygone grandeaur, the fantastic location and views, the history and the restaurants. The renovation is tasteless and cheap, to endure the current building...
Positive: The hotel is being renovated in the lobby. We might have stayed elsewhere, but really didn't matter. Great staff , great location
Positive: location
Negative: the service in restaurants are poor. Construction make hotel value low.
Positive: Newly renovated , wooden floors,
Negative: Room service was slow. missing itrms from coffee vanity !
Positive: Convenient location. Great staff
Negative: Room size was small despite my getting a complimentary upgrade.
Positive: The staff is attentive.
Negative: The facility is not up to the standards for its brand and price range.
Positive: The. Bedroom is great size for stay. The location is reasonable to close all the shopping and dining areas. The reception is friendly, with very helpful suggestions and information for someone like us...
Negative: The dinning experience for breakfast. First, for some reason, we were arranged to the table next to the dirty dishes collected area though there are plenty of tables inside the dining room. After we ...
Positive: The breakfast was one of the best I've had at a hotel during all of my travels. The staff had a friendly and warm disposition and exceeded all of my expectations from the concierge, to the room ...
Positive: The hotel is situated in an excellent location and boasts a staff that is both wonderful and very helpful. Their attentiveness and willingness to assist made a positive impression from the outset.
Negative: a significant issue during my stay was the ongoing construction on my floor, which we were not informed about at check-in. As someone who sleeps late, the noise from the construction began early in ...
Positive: Nothing
Negative: They were so rude especially the front office manager
Positive: Great location, super friendly and helpful staff.
Negative: It was under restoration and noisy.
Positive: Exceptional location
Negative: I booked a Palace Suite through booking.com only to discover that the entire hotel was under construction with limited facilities. My suite leaked badly from the defective plumbing from the room above...
Positive: Breakfast was great. The bar was lovely but closed at midnight which is quite early for Madrid.
Negative: The amount of construction warranted complete closure of the hotel. 80% of the public space was off limits because of renovations on the signature cupola.
Positive: Everything was quite basic for a hotel this price.
Negative: Service was poor: there were fire alarms that weren’t sent out in advance as a warning; therefore we had terrible rests. When coming back from a night out, the hotel needs a voice check to open the ...
Positive: The perfect location for our 5-day trip to Madrid! Convenient to the Prado and Thyssen and Reina museums, plus El Retiro park. We could pop into our room for a quick refresh between sights. We loved ...
Negative: We were disappointed to discover the windows accessing the little balconettes are on safety latches so they can only be cracked open a few inches. Sort of killed the romance of flinging open the doors...
Positive: Location is really prime. Breakfast was good. Gym was ok but could be better.
Negative: Nothing was special. At this daily rate you should expect greatness.
Positive: The location and having washing bedsheets
Negative: The cleaning especially the bath room. I added empty shopping bag in the bathroom because the basket (trash ) was small the cleaner removed the trash and take it out without retuning it and saw ...
Positive: Location is perfect. Close to main museums and cultural sites.
Negative: The hotel was going through a major renovation during the time of our stay. It would be nice to know this ahead of time. Hotel website or any reservations website did not mention this at all.
Positive: After arriving late evening due to traffic delays we were greeted by friendly staff keen to help, the checking in was very smooth, our car was parking by the staff & the hotel had a nice warm ...
Negative: Our stay was not long enough!
Positive: Ion was sick for a few days and room service was wonderful!
Negative: Whil
Positive: Excellent Location and Clean. Love the hotel and very friendly staff.
Positive: Outstanding facility and staff. Great location. Its restaurant and bar are excellent and a surprisingly good value.
Negative: We couldn’t stay there longer
Positive: Renovation is very uncomfortable for the guests.
Negative: Noise and dust
Positive: I got to Madrid earlier than check-in and they were very accommodating and my room was ready early. Once inside, the room itself was exactly what I needed after a long week of exploring around Spain.
Positive: love this property but my first room (junior suite) was badly conceived, very noisy and very far from elevators that don´t work too well. Second room -a simple one was fine.
Negative: Terrible noise due to construction. Elevators work poorly. TV and Wifi stopped working a couple of times. Pillows too hard. Breakfast needs to be revised. very old sschool in a bd way - dry scrambled ...
Positive: Gorgeous hotel, it was like staying in our own luxurious, comfortable apartment. The works did not disturb us once, so don't be put off by the talk of renovations. The staff were so friendly and ...
Negative: My only minor dislike was the lack of probable soundproofing. Whilst there was hardly any external noise audible (despite being in such a central location), loud inconsiderate guests in the corridor ...
Positive: Great hotel in a perfect location. Staff at the restaurant were wonderful.
Negative: Hotel is undergoing renovation which slightly detracts from the experience. It was still very good though, and I look forward to coming back when it is done!
Positive: The room was clean and comfy. Staff were friendly and helpful. The room was spacious and clean. The toilet was huge and clean.
Positive: We have stayed at this hotel 4 times last year so we very much the location and the comfort. This time we got a newly renovated room.
Negative: Unfortunately two restaurants located in the hotel closed (the sushi and the Chinese restaurants). The rooms facing the side or the main streets face a lot of noice, windows do not offer a lot of ...
Positive: Excellent breakfast Staff very helpful
Negative: none
Positive: The room and cafe bar and facility
Negative: None
Positive: The service is amazing. Andrea y Jaume at front desk. Exceptional service. Bell Captains the best.
Negative: There is loud noise when doors close on other rooms. Its neccesary to correct that.
Positive: Solid interior refurbishment, good service
Negative: Service at the restaurant underwhelming
Positive: Beautiful renovated rooms and accommodating staff
Negative: Breakfast buffet was cold
Positive: Great hotel with amazing amenities in a central location in Madrid
Negative: Unfortunately the hotel was undergoing maintenance and we were given a room close to where maintenance is happening and hence was noisy all day
Positive: Interior is amazing, its like a real palace. Its close to the city centre, so you can walk to all the important sightseeing spots. Room was very spacious and amazing. Bathroom was also big with 2 ...
Negative: I suppose the downside would be that its a bit pricey, or at least it was for the dates that I booked it for.
Positive: This hotel definitely has character, so staying there is quite an experience. The building is impressive, especially the internal main halls, including the area of the Rotonda restaurant. The ...
Negative: The breakfast was adequately good for general standards, but for this level and this price I would expect much higher quality and more options. While the room was generally quiet, I was awakened ...
Positive: It’s pretty.
Negative: Our $50 breakfast was horrible! The roasted potatoes didn’t arrive, & neither did the orange juice. The pastry basket, was 2 ROCK hard rolls. The selection of jams & jellies was 2 bottles of ...
Positive: Great place
Negative: Nothing
Positive: very close to the main cultural sites of Madrid
Negative: It’s not entirely clear why you need to take slippers with you to a five-star hotel ?