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Hotel
Room
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Positive: I loved everything about it and would go back
Negative: Nothing it was a wonderful experience
Positive: The staff were extremely helpful and attentive, I was especially impressed with the evening turn down service and the little gift of chocolate or sweets left each evening. We received a lovely welcome...
Positive: Great location on the beach 20 mins walk to Puerto Romano and 20 mins to Marbella old town
Negative: Beds could have been better. They really need to install blackout curtains into all the rooms & improve beds comfort. They could also add muesli/granola to their breakfast & also smoked ...
Positive: Fantastic hotel and staff.
Positive: Breakfast was very good.. Good choice of fruit, eggs, toast, croissants, cereals. Would have been nice to have some yoghurts apart from natural flavour. Room was lovely. The most comfortable hotel bed...
Positive: Great facilities and lovely staff. Location is amazing. Beside the coastal path and walking distance to the old town.
Positive: Very good service and best breakfast!!!
Negative: Loved everything
Positive: Location - perfect close to the beach and promenade. Nice restaurant and lower cafe on the promenade.
Negative: Disappointed not to have been informed in advance about which rooms were included in the ‘Loyalty Club’ requirement for access to the first floor.
Positive: Great location, very friendly staff, very helpful. Tasty food, comfortable bed. Enjoyed every moment starring there. Thank you and will be returning for sure!
Positive: The seafront location is beautiful, with lovely gardens, all of which we enjoyed from our balcony. We took taxis into town, although one could walk there along the seafront which offers plenty of ...
Negative: We aren't great fans of background music, which plays in the reception area and bar. The light system in the bedroom, as so often in hotels, was somewhat confusing but this was a minor issue. The ...
Positive: Had a lovely few days .. loved the location staff couldn’t be more helpful .. perfect break .. hotel spotless
Positive: The service was excellent. Every single member of staff was friendly, efficient and helpful
Negative: Nothing
Positive: Beach front location
Negative: Only the red level is good as the room is fully refurbished. Under 4 floor was too bad.
Positive: everything was great!
Negative: /
Positive: It’s seafront, beautiful views. Great staff, they were very helpful. Its proximity, to everything was excellent. Fabulous boardwalk along the Promenade. Beautiful pools, indoor and out. Food was ...
Negative: The steps from the beach back up to the hotel, could do with a bit better lighting.
Positive: Stunning location and world-class staff, especially Michela who looked after our daughter during NYE!
Positive: Staff was wonderful
Negative: Room was a little small for price
Positive: The staff at the hotel were very helpful and accommodating.
Positive: Excellent location, and the staff are outstanding. Great service despite it being New Year and extremely busy
Positive: Every member of staff who attended to us during our stay did so with empathy and courtesy. Excellent customer service.
Positive: We like this hotel a lot and we stayed there this autumn with family to celebrate a special occasion. We were unlucky with the weather as it rained heavily for some of the time. Nevertheless the ...
Negative: There is bar food which you can order at any time if you don't want to eat in the restaurants - or if the restaurants are not open at the time you want to eat - and I would have appreciated a ...
Positive: Nice grounds and ground floor bar
Negative: Firstly its completely overpriced the hotel room is literally falling apart paid for an upgrade to their second largest suite, the furniture is flimsy and falling apart My wife literally stepped on ...
Positive: Lovely pool and bar area. Bar staff in the evenings were excellent. The Thai restaurant was outstanding.
Negative: The room upgrade (at the special rate for us ;-)) was more expensive than the whole stay which was already pricy. The inside pool needs some improvements and cleaning considering 5 ⭐️ hotel.
Positive: Nice room with a balcony Tennis court
Negative: The outside pool was not heated
Positive: Gym great access and fab selection of breakfast - room was lovely and spacious - welcome cava much appreciated!! Bath and welcome products sppreciated
Negative: Fake grass view from balcony
Positive: Room was lovely. Service was lovely, gym was a little small with no view but otherwise all great.
Negative: The food was not great and overpriced.
Positive: Super friendly staff, great location and restaurants on the property!
Negative: Staff a bit slow!
Positive: The staff are amazing especially doormen and the staff that greet you at the steps of the front entrance.
Negative: Please replace cups when you take them away. We constantly had to ask for coffee cups and wine glasses since they were not replaced once taken.
Positive: Good breakfast. Hotel in great location
Negative: Our room was in a great location. We were upgraded to a sea view which was unexpected but great fully received however the room although very clean was old.
Positive: The location is perfect with easy access to the esplanade for lovely walks along the coast. The garden/pool area was fabulous. The staff were amazing.
Negative: The balcony chairs were in very poor condition. The overhead shower was really poor.
Positive: Cleanliness and facilities but the most outstanding part is the staff
Negative: Nothing
Positive: Location was perfect. Nice areas to sit inside and out. Great breakfast. Bright and airy property.
Negative: Don’t like having to complain about the standard of cleanliness of a room on arrival. (Probably just unlucky but the loo was pretty awful). Being asked every day if it’s the first time we’ve stayed ...
Positive: We liked the location of the hotel and the different restaurants within. Food was very good. Pool cleanliness good, and the staff very, very good. Room was on the small side and the bathroom was ...
Negative: The size of the bathroom, very claustrophobic.
Positive: The staff are very helpful, kind, and attentive everywhere in the hotel. The staff is the hotel's strongest point. Nice pool, great restaurants, delicious breakfast at the Red level, and Tacha ...
Negative: Just a suggestion, having a peephole at the room's doors would be a good idea.
Positive: Staff were friendly and helpful at all times. We splurged a bit to stay there and it did not disappoint on any level. Do yourself a favor and eat at Tahini.
Negative: Wish we could have stayed longer. :)
Positive: Exceptional hotel and facilities! Breakfast is great, staff are very helpful. Easy access to the beach and city center. Would definitely come back.
Negative: Nothing.
Positive: This property is over priced and mid range .
Positive: Absolutely every member of staff was extremely helpful and friendly throughout the week we stayed which is the first time I can say that about any hotel that we have spent a family holiday in. From ...
Negative: My only slight criticism would be that on a couple of days the bar service to the pool was slow, on one occasion I had asked for a drink three separate times but, to be clear the service and staff ...
Positive: On the water and could see from just about everywhere.
Negative: Nothing
Positive: Hotel reception, gardens, restaurants, food, staff, comfort, just about everything.
Negative: Room size was not so good. We were offered an upgrade where the room size appeared identical with the only change being the floor. Our upgrade moved us from the second to the fifth floor. Our ...
Positive: Sumptuous surroundings, fabulous breakfast, great Evening entertainment and the staff where extremely helpful
Negative: Nothing
Positive: We stayed two nights at the hotel before moving on to stay at my parents villa. The hotel was recommended to us by my parents who had stayed whilst looking for a holiday home. The property was of a ...
Positive: old beat up rooms. not updated since 80s. wooden walkway outside is a death trap. most planks are shaky and move easily. reception staff does NOT care about anything. lied about room availability ...
Positive: Staff amazing
Negative: Nice location
Positive: The Hotel is nice in every regard, perfect location, just meters from the sea and promenade, it features a very nice garden, multiple pools, including a heated indoor pool, various restaurants and ...
Negative: The only minor issue I did not like are the curtains in the suites, the ones in the room during this stay and the last stay were both too short, so they didn't close properly and let the light in.
Positive: The scenery were amazing
Negative: Breakfast buffet can be better
Positive: Fantastic breakfast,but sometimes the hall was overcrowded.Amazing location.
Negative: the room was cleaned too late
Positive: Good location and beautiful grounds.
Negative: The executive lounge was ok have been in much better.
Positive: Helpful staff, good location,
Negative: First offered room wasnt enaough for this money
Positive: We stayed at Red Level which I would recommend as exceptional service everywhere you went. Breakfast was incredible and the two restaurants in the evening served lovely food too. Couldn’t fault it at ...
Negative: Nothing really but would suggest putting a chain on the door or a spy hole on the door as we had our doorbell rung in the middle of the night and I wasn’t comfortable opening the door as couldn’t see ...
Positive: Liked the room 625
Negative: Nothing
Positive: EVERTHING WAS EXCELLENT
Negative: NOTHING
