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    Sheraton New Orleans Hotel Description

    Prime location, phenomenal customer service and luxury accommodations make the Sheraton New Orleans the perfect choice

    • INTERNET

    • SWIMMING POOL

    • PARKING / GARAGE

    • GYM

    • BUSINESS CENTER

    • DISABLED ACCESS

    • PET FRIENDLY

    Facilities

    Hotel

    • 24h room service
    • Accessible rooms
    • Air Conditioning in public areas
    • All included
    • Business center
    • Check-in check-out express
    • Cloakroom
    • Disabled access
    • Fax
    • Freshwater pool
    • Gym
    • Heating in public areas
    • Internet WiFi
    • Laundry
    • Lift
    • Meeting room
    • Money Exchange
    • Outdoor Swimming Pool
    • Parking lot/garage
    • Press
    • Reception 24 hours
    • Restaurant non smoking area
    • Room service
    • Safe Box
    • Salon TV
    • Stores
    • Swimming Pool
    • Terrace
    • limousine service

    Room

    • 24h room service
    • Air condition
    • Bathrobe
    • Bathroom
    • Bathroom amenities
    • Central heating
    • Cot
    • Desk
    • Flat screen TV
    • Fridge
    • Hairdryer
    • Iron
    • Kettle (coffee and tea)
    • Mini-bar
    • Non Smoking rooms
    • Other pets
    • Phone
    • Safe deposit box
    • TV

    Activities and leisure

    • Aquagym
    • Diving
    • Massage
    • Sailing
    • Sauna
    • Squash
    • Watercraft
    • Water skiing

    Restaurant

    • Bar
    • Breakfast
    • Breakfast room
    • Buffet breakfast
    • Dinner Buffet
    • Dinner menu a la carte
    • Lunch
    • Lunch buffet
    • Restaurant(s)
    • Special diets

    Useful information

    Tax Information

    The rate does not include local taxes, supplements or other additional charges that the hotel may charge you; because you must pay them directly at the destination. Unless the hotel indicates otherwise.

    Reviews on Reviews Sheraton New Orleans Hotel

    100% real guest experiences
    Very good 8.1 1176 reviews
    • 8.7
      Staff care
    • 9.3
      Location
    • 8.6
      Room
    • 8.6
      Cleaning
    • 8.4
      Facilities & Services
    MMichael
    16/12/20245Acceptable

    Positive: Location of the hotel.

    Negative: My room was right by the elevator. It was extremely noisy.

    AAngelique
    16/12/202410Extraordinary

    Positive: Every thing

    Negative: Nothing

    TTroy
    13/12/202410Extraordinary

    Positive: We enjoyed everything the bed the hotel period.

    SShelley
    10/12/20248Very good

    Positive: Great location, nice hotel! Had everything that I needed. The starbucks on the first floor was very helpful for early breakfast and coffee since breakfast was not included in my room. View was great, ...

    Negative: Nothing. It was lovely. The location is amazing. Easy check in - was nice in all ways!

    TTacara
    10/12/202410Extraordinary

    Positive: The hotel was very clean, nice and cozy.

    Negative: Everyone greeting me with a smile and was very helpful with my luggage.

    PPauline
    09/12/20245Acceptable

    Positive: Location was great

    Negative: No refrigerator in rooms No microwave

    KKevina
    06/12/20245Acceptable

    Positive: The lobby was clean and beautiful. The front desk agent was very friendly and location was great and the view was amazing

    Negative: The rooms smelled of mildew bad! Felt very damp in the room. Walls had stains on them. Our remote to the tv didn’t work . Had to call back down to the desk after an hour of the initial call to still...

    DDouglas
    05/12/202410Extraordinary

    Positive: Everything was great

    Negative: Na

    TTanisha
    05/12/202410Extraordinary

    Positive: Very clean

    Negative: Begin on the 40th floor

    DDacelina
    05/12/20248Very good

    Positive: The property was beautiful. The staff was amazing and the atmosphere was awesome.

    Negative: Valet was behind and made us miss our prepaid plans. It took them 2 hours to get our truck. Also the elevators in the hotel were almost non functional.

    BBertha
    03/12/20249Extraordinary

    Positive: Pricey but convenient

    Negative: Wait time to get car back.

    SShannisha
    03/12/20249Extraordinary

    Positive: The city view from our window

    Negative: The refrigerator was on the floor hotel cost too much for it to be on the floor other than that it was nice

    DDebra
    02/12/20241Acceptable

    Positive: Starbucks. Other than that it the stay was awful

    Negative: How they allowed young thugs to hang out in their building! Laying all out on the lobby floor! Running around with ski mask and gloves on

    CCarlos
    02/12/202410Extraordinary

    Positive: The location the cleanness and the staff was very nice and helpful

    Negative: The valet is to high and they take to long retrieve your vehicle

    NNayda
    01/12/20243Acceptable

    Positive: The view

    Negative: The bathroom was not up nice or really clean. Room had a stench. No microwave or refrigerator. Doesn’t look like the pictures.

    FFren
    18/11/202410Extraordinary

    Positive: The staff was amazing & location was perfect.

    Negative: Please dust....it was dust everywhere in the room.

    CCarissa
    18/11/20245Acceptable

    Positive: clean

    Negative: not a lot of modern amenities. needs some upgrading. rates were higher than I feel they should be for this property.

    CChara
    18/11/20249Extraordinary

    Positive: The location is prime in the heart of everything

    Negative: We stayed on club level and it was loud during certain hours

    MMindy
    18/11/20249Extraordinary

    Positive: The location cannot be beat. If we ever go back to NOLO, we will stay here! The elevators were plentiful and came fast every time; making the high floor with view a pleasure. Very comfy beds.

    Negative: Really just stay here 🙂‍↕️but IF I had a critique it would be tear up the rugs and do a bathroom tub/ shower renovation (this seems to be everywhere these days. I am sure it’s expensive and time ...

    LLinda
    15/11/20248Very good

    Positive: Ok

    Negative: Didn't have a Refrigerator and microwave.

    TTeresa
    13/11/202410Extraordinary

    Positive: The view was phenomenal!

    Negative: It rained and I couldn’t go outside.

    VVanessa
    12/11/20249Extraordinary

    Positive: The location was perfect for the occasion the room was clean and the view was great.

    Negative: The bathroom was clean but the bath gel dispenser was empty. I think they should be checked after each guess departs.

    HHenry
    11/11/20248Very good

    Positive: Its location

    Negative: Prices, and the room had a mold smell to it. The tube needs better footing gripping. The toilet seemed to have a smell at all times.

    BBonnie
    11/11/20249Extraordinary

    Positive: The location was near perfect easy walk to nearby attractions easy walk to catch the streetcar which was an absolute blast

    Negative: A few more smaller tables and or seating in the lobby bar area

    DDominique
    04/11/202410Extraordinary

    Positive: Everything

    Negative: The convenience

    EElias
    29/10/202410Extraordinary

    Positive: We were there for the Eras Tour. I loved that they had a friendship bracelet station free to Bonvoy members. They also had glitter stations staffed with makeup artists in which you can tip what you ...

    Negative: The pillows were too soft.

    VVictoria
    29/10/20245Acceptable

    Positive: Elevator broke dow; phone in room died while talking to front desk, insufficient plugs, elevators overcrowded with no help in directing traffic

    PPaula
    28/10/20246Correct

    Positive: Good location and the staff was nice.

    Negative: I had booked a double bed and by the time we arrived they were out of double rooms. To try to make up for this they offered a complimentary rollaway bed. The first night they ran out of rollaway beds ...

    AAshley
    27/10/20244Acceptable

    Positive: The hotel made the Taylor Swift experience memorable with lots of extra decorations and the bracelet bar

    Negative: The club room services were poor. The room was outdated for the price being charged. The mini fridge was on the floor with extension cords all over the place. The bathtub was small and outdated for a...

    DDawn
    27/10/20248Very good

    Positive: Great location

    WWanda
    24/10/202410Extraordinary

    Positive: The location is awesome the staff is friendly

    GGina
    22/10/202410Extraordinary

    Positive: Everything!!!! The location, The cleanliness, staff friendly and professional, The amenities etc..

    AAmy
    22/10/20249Extraordinary

    Positive: Location, elevator access and quickness

    Negative: Handicapped room should be a little bigger and have mini frig for meds and drinks

    EEly
    21/10/20244Acceptable

    Positive: Breakfast was great but $27 for buffet was a little much

    Negative: I was disappointed with the front desk after we checked in at 11:01pm we could get into our room 3824 after about and hour. Keys did not work twice. We stood in the hall which it took a while for him ...

    RRiva
    21/10/20249Extraordinary

    Positive: Great location. Good size room. Beautiful window view.

    Negative: Beds were a bit too soft. Also plug outlet next to the bed didn’t work.

    UUnana
    21/10/20245Acceptable

    Positive: The staff was very friendly and the location was great.

    Negative: The room was very dark even with the lamps on and blinds open. The shower was rusted and peeling. When cutting on the hot water the pipes vibrated the tub/shower with a very loud noise. The carpet...

    AAngela
    16/10/20249Extraordinary

    Positive: The location is great. The valet parking is super easy and comfortable (the "carport" area makes it SAFE and easy). The bed was actually comfortable for me.

    Negative: The air conditioning in the room wasn't great. We like it pretty cold and the cooling system was a bit underwhelming (but not uncomfortable). When I was checking in, a room with a King bed wasn&#...

    DDebbie
    15/10/20247Good

    Positive: Room was nice -

    Negative: Bathroom was too small for a king size room

    SShaneka
    15/10/202410Extraordinary

    Positive: Very clean and in the middle of everything.

    Negative: N/A

    SSusan
    14/10/202410Extraordinary

    Positive: Location Amenities

    Negative: Parking was too expensive

    ZZarinah
    14/10/20248Very good

    Positive: I enjoyed the convenience of the location, the staff was friendly and the room was clean and had a good view.

    Negative: I was a little disappointed that there wasn’t a microwave or mini fridge in the room. No complimentary breakfast.

    KKalla
    14/10/202410Extraordinary

    Positive: Clean

    Negative: Nothing

    DDaveina
    10/10/202410Extraordinary

    Positive: Wonderful

    Negative: Nothing

    TTianna
    30/09/202410Extraordinary

    Positive: It was very clean and staff was very nice and helpful.

    Negative: I didn’t like that there wasn’t a microwave in the room.

    MMarilyn
    26/09/20246Correct

    Positive: Most of the staff was pleasant and helpful. The food was good and the bed was comfortable.

    Negative: The Bar Manager was extremely rude. She ignored us at the bar talking to the bartender, then proceeded to assist a caucasian male although we had been waiting much longer. When we went to the desk to...

    DDiane
    24/09/20248Very good

    Positive: Location was great!

    Negative: Reported that the bathroom shower faucet wasn’t working properly. The stopper to switch the water flow from the tub to the shower only worked halfway. Therefore the shower flow was weak. Nothing was ...

    AAshley
    23/09/20247Good

    Positive: Great location. Attached Starbucks.

    Negative: Shower needed maintenance

    LLula
    17/09/202410Extraordinary

    Positive: Clean and very entertaining

    Negative: Nothing

    CCatrina
    17/09/20248Very good

    Positive: Location

    Negative: Staff