Prime location, phenomenal customer service and luxury accommodations make the Sheraton New Orleans the perfect choice
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The rate does not include local taxes, supplements or other additional charges that the hotel may charge you; because you must pay them directly at the destination. Unless the hotel indicates otherwise.
Positive: Location of the hotel.
Negative: My room was right by the elevator. It was extremely noisy.
Positive: Every thing
Negative: Nothing
Positive: We enjoyed everything the bed the hotel period.
Positive: Great location, nice hotel! Had everything that I needed. The starbucks on the first floor was very helpful for early breakfast and coffee since breakfast was not included in my room. View was great, ...
Negative: Nothing. It was lovely. The location is amazing. Easy check in - was nice in all ways!
Positive: The hotel was very clean, nice and cozy.
Negative: Everyone greeting me with a smile and was very helpful with my luggage.
Positive: Location was great
Negative: No refrigerator in rooms No microwave
Positive: The lobby was clean and beautiful. The front desk agent was very friendly and location was great and the view was amazing
Negative: The rooms smelled of mildew bad! Felt very damp in the room. Walls had stains on them. Our remote to the tv didn’t work . Had to call back down to the desk after an hour of the initial call to still...
Positive: Everything was great
Negative: Na
Positive: Very clean
Negative: Begin on the 40th floor
Positive: The property was beautiful. The staff was amazing and the atmosphere was awesome.
Negative: Valet was behind and made us miss our prepaid plans. It took them 2 hours to get our truck. Also the elevators in the hotel were almost non functional.
Positive: Pricey but convenient
Negative: Wait time to get car back.
Positive: The city view from our window
Negative: The refrigerator was on the floor hotel cost too much for it to be on the floor other than that it was nice
Positive: Starbucks. Other than that it the stay was awful
Negative: How they allowed young thugs to hang out in their building! Laying all out on the lobby floor! Running around with ski mask and gloves on
Positive: The location the cleanness and the staff was very nice and helpful
Negative: The valet is to high and they take to long retrieve your vehicle
Positive: The view
Negative: The bathroom was not up nice or really clean. Room had a stench. No microwave or refrigerator. Doesn’t look like the pictures.
Positive: The staff was amazing & location was perfect.
Negative: Please dust....it was dust everywhere in the room.
Positive: clean
Negative: not a lot of modern amenities. needs some upgrading. rates were higher than I feel they should be for this property.
Positive: The location is prime in the heart of everything
Negative: We stayed on club level and it was loud during certain hours
Positive: The location cannot be beat. If we ever go back to NOLO, we will stay here! The elevators were plentiful and came fast every time; making the high floor with view a pleasure. Very comfy beds.
Negative: Really just stay here 🙂↕️but IF I had a critique it would be tear up the rugs and do a bathroom tub/ shower renovation (this seems to be everywhere these days. I am sure it’s expensive and time ...
Positive: Ok
Negative: Didn't have a Refrigerator and microwave.
Positive: The view was phenomenal!
Negative: It rained and I couldn’t go outside.
Positive: The location was perfect for the occasion the room was clean and the view was great.
Negative: The bathroom was clean but the bath gel dispenser was empty. I think they should be checked after each guess departs.
Positive: Its location
Negative: Prices, and the room had a mold smell to it. The tube needs better footing gripping. The toilet seemed to have a smell at all times.
Positive: The location was near perfect easy walk to nearby attractions easy walk to catch the streetcar which was an absolute blast
Negative: A few more smaller tables and or seating in the lobby bar area
Positive: Everything
Negative: The convenience
Positive: We were there for the Eras Tour. I loved that they had a friendship bracelet station free to Bonvoy members. They also had glitter stations staffed with makeup artists in which you can tip what you ...
Negative: The pillows were too soft.
Positive: Elevator broke dow; phone in room died while talking to front desk, insufficient plugs, elevators overcrowded with no help in directing traffic
Positive: Good location and the staff was nice.
Negative: I had booked a double bed and by the time we arrived they were out of double rooms. To try to make up for this they offered a complimentary rollaway bed. The first night they ran out of rollaway beds ...
Positive: The hotel made the Taylor Swift experience memorable with lots of extra decorations and the bracelet bar
Negative: The club room services were poor. The room was outdated for the price being charged. The mini fridge was on the floor with extension cords all over the place. The bathtub was small and outdated for a...
Positive: Great location
Positive: The location is awesome the staff is friendly
Positive: Everything!!!! The location, The cleanliness, staff friendly and professional, The amenities etc..
Positive: Location, elevator access and quickness
Negative: Handicapped room should be a little bigger and have mini frig for meds and drinks
Positive: Breakfast was great but $27 for buffet was a little much
Negative: I was disappointed with the front desk after we checked in at 11:01pm we could get into our room 3824 after about and hour. Keys did not work twice. We stood in the hall which it took a while for him ...
Positive: Great location. Good size room. Beautiful window view.
Negative: Beds were a bit too soft. Also plug outlet next to the bed didn’t work.
Positive: The staff was very friendly and the location was great.
Negative: The room was very dark even with the lamps on and blinds open. The shower was rusted and peeling. When cutting on the hot water the pipes vibrated the tub/shower with a very loud noise. The carpet...
Positive: The location is great. The valet parking is super easy and comfortable (the "carport" area makes it SAFE and easy). The bed was actually comfortable for me.
Negative: The air conditioning in the room wasn't great. We like it pretty cold and the cooling system was a bit underwhelming (but not uncomfortable). When I was checking in, a room with a King bed wasn&#...
Positive: Room was nice -
Negative: Bathroom was too small for a king size room
Positive: Very clean and in the middle of everything.
Negative: N/A
Positive: Location Amenities
Negative: Parking was too expensive
Positive: I enjoyed the convenience of the location, the staff was friendly and the room was clean and had a good view.
Negative: I was a little disappointed that there wasn’t a microwave or mini fridge in the room. No complimentary breakfast.
Positive: Clean
Negative: Nothing
Positive: Wonderful
Negative: Nothing
Positive: It was very clean and staff was very nice and helpful.
Negative: I didn’t like that there wasn’t a microwave in the room.
Positive: Most of the staff was pleasant and helpful. The food was good and the bed was comfortable.
Negative: The Bar Manager was extremely rude. She ignored us at the bar talking to the bartender, then proceeded to assist a caucasian male although we had been waiting much longer. When we went to the desk to...
Positive: Location was great!
Negative: Reported that the bathroom shower faucet wasn’t working properly. The stopper to switch the water flow from the tub to the shower only worked halfway. Therefore the shower flow was weak. Nothing was ...
Positive: Great location. Attached Starbucks.
Negative: Shower needed maintenance
Positive: Clean and very entertaining
Negative: Nothing
Positive: Location
Negative: Staff