Location This legendary hotel combines historic charm and modern luxury and affords a great, central location at the heart of Boston. It is just a short distance to links to the public transport network as well as to a diverse selection of shopping venues, restaurants, bars and cafés.
Hotel
Room
Tax Information
The rate does not include local taxes, supplements or other additional charges that the hotel may charge you; because you must pay them directly at the destination. Unless the hotel indicates otherwise.
Positive: The location is great and the staff was nice and very helpful.
Negative: The room was small, but the bathroom was extremely tiny, very uncomfortable. Once inside the bathroom, closing the door was ve ret challenging. We are slim people, and we couldn’t be both in the ...
Positive: Very friendly staff, helpful. Love the location.
Negative: The price considering the entire lobby was under construction.
Positive: Location great, room and bed comfy.
Negative: Under renovation and started construction at 7am
Positive: location was central
Negative: noisy, reconstruction work all around and no discount for all this distruption; work started already before 6am! place is run down, breakfast was very bad - did not know such an unhealthy and old-...
Positive: location
Negative: a little construction going on
Positive: Staff customer service couldn’t be better, love Jani at the front desk!
Negative: Rooms are tiny
Positive: Location
Negative: Dated
Positive: The staff were exceptional. The history of the hotel is not to be overlooked and there are many interesting displays. The interior is gorgeous. Though there is construction happening it did not ...
Positive: The location was very convenient.
Negative: They are in the midst of construction and when booking I wasn’t made aware of it. The construction started at 6:30am above us and woke us. I could hear debris falling into the wall next to my bed, ...
Positive: Our stay felt like coming home. Happy to see upgrades taking place.
Negative: Limited eating locations.
Positive: Beautiful- great location
Negative: 30$ destination fee- 65$ to park
Positive: Location
Negative: Construction and the hotel bar closed to soon at night!!
Positive: Classic building, pleasant staff and very clean. We always stay here while in Boston and it never disappoints. We are looking forward to the new renovations coming this year!
Positive: we like the location like the hotel itself overall, but unfortunately, there were some things not up to standard
Negative: didn’t like that the main bar upstairs was not open and hasn’t been open for the past four or five years since the pandemic each time we go there we keep getting the same thing. Yes it’s going to be ...
Positive: Hotel is currently being refurbished, our room was small and a bit tired. Good location and friendly and attentive staff.
Negative: Room was dated and in need of modernisation.
Positive: The gentleman who checked us in was excellent. The place was really cool
Positive: I think it requires that remodel in progress
Negative: Very dated
Positive: Decor in lobby.freezing. cleanliness of room.
Negative: Facilities were outdated. Room very tiny did not fit representation in photo. "Resort fee" charged despite no activity on site. One pub permanently closed the other overcrowded. Toliet water...
Positive: Historical and location
Negative: Renovation
Positive: Central
Negative: Busy
Positive: Everything! The hotel staff were outstanding and went out of their way to be welcoming and kind to this lone senior biddy.. A grand dame for sure but comfortable and simple. Room basic and bed very ...
Negative: The hotel needs updating which I'm told is on the books for a big renovation of the lobby and guest rooms.
Positive: Location was great
Positive: We enjoyed all of the history and food. It was beautiful to be there at Christmas. The door staff and desk staff were vey nice.
Negative: The hotel is old but needs more attention to detail. It really needs to be updated for the cost. The curtains were old and dusty, the carpets need to be cleaned, the tv's are old and you can not ...
Positive: Toilet access from public areas.
Positive: The location.
Negative: I wish I knew there were 3 weddings that night. Aldi, the bars closed very early. . As a select guest member I am used to better service. Full coffee service for free in the morning isn’t a lot to ...
Positive: Location and history of the hotel.
Negative: Rooms outdated
Positive: The room was small, no bar fridge.
Negative: Beds were small and very uncomfortable
Positive: Location, holiday decor in lobby and complimentary hot chocolate.
Negative: They need to refresh the place, especially the rooms. Not happy they have no mini fridges. The construction outside our window was awful to listen to. It went on from 8 am through the afternoon.
Positive: The location and the amazing history of the hotel!
Negative: Garbage trucks in the AM were an early wake up.
Positive: Charming aesthetic in the common area. The staff were very nice!
Negative: The rooms were small and not very clean looking. The duvet had lots of stains and looked pretty gross. The bathroom was not particularly clean. Walls are thin and you hear everything!
Positive: Came for the lights trolley tour. The hotel was in perfect proximity for us to walk. Enjoyed some drinks at the Last Harrah after and it was a great experience. Beautiful, historic hotel. Would visit ...
Negative: Nothing, it’s a beautiful hotel.
Positive: Location to North End and restaurants
Negative: My keys were not returned to me because valet said issue with credit card. went to desk was told I owed for 2 niights. I had canceled room in November. when checking in the agent called Booking .com ...
Positive: Everything! Perfect location, very clean, friendly staff, nice rooms and good food at restaurants
Positive: The hot chocolate bar really added to the festivities of the season
Positive: Room and bed were small, but a good value for the excellent location. The restaurant could have had more hours, although there was a shop selling snacks, baked goods and coffee. Bar is quite popular ...
Negative: Bigger bed, but would need a bigger room. We understand it's an old hotel and that's part of the character!
Positive: The property is very close to everything. I visited Boston and chose this hotel due to the proximity to the Old South Meeting House. Perfect location!
Negative: N/A
Positive: Location
Negative: History
Positive: Great old hotel in a fantastic location. Bar and restaurant were nice with friendly staff
Negative: It is an old building but that is what you want to Boston in the historic district
Positive: Staff
Negative: Breakfast pricey
Positive: Location
Negative: Bathrooms are outdated.
Positive: Location and room was very comfortable.
Negative: Literally on the walk to the hotel, I lost my ID and credit cards. My husband has his ID and credit card, but the hotel forced me to call Bookings and have the name on the reservation changed, which ...
Positive: The bed was very comfortable and the towels were new, absorbent, and ample.
Negative: I requested early checkin when I made the reservation and explained it was my husband's birthday, we had dinner plans and would like access to the room as early as possible. We arrived at the ...
Positive: Location and staff were amazing
Negative: Showers were really bad, zero pressure, I had to wash my hair under the tap lol
Positive: The ice machine worked well and the housekeeping /auxiliary staff were very friendly and supportive. Steve and Jorge at reception were just wonderful!! Can't say enough good things about them...
Negative: Our room had a leak in the bathroom which we discovered shortly after we arrived in the room. We were 4 in the room and the room they switched us to was very small and cramped. Hence the discount ...
Positive: Rooms looked like they needed an overhaul
Positive: Great Location for visiting Boston
Negative: I liked everything about the experience. The room was a little small, but no big deal.
Positive: Breakfast was lovely, had the omelette with coffee came to $36. A little bit pricey.
Negative: No restaurant of an evening, snacks in the last hurrah available. Had to go out if wanted a meal
Positive: Location and the history of the hotel were great. Above all, the staff was outstanding. Shout out to Richard in reception.
Negative: Bathroom was incredibly tiny and difficult to maneuver inside.
Positive: Location
Negative: Room was small
Positive: The hall looked beautiful, the location was very good, walkable and safe. The staff was very polite and friendly. The attached rest/bar The Last Hurrah has a good atmosphere and lovely staff too.
Negative: The room was shabby and small. The ceiling was peeling off, the walls had many cracks, the mattress was either old or super cheap and squeaky, quite uncomfortable overall (traveling solo, small person...
Positive: wifi did not work in room.
Positive: Location and staff
Negative: Water pressure in showe
Positive: Historic hotel, very friendly staff!
Negative: I have dust allergy, didn’t like the old carpet however I understand it is part of the ambiance at the same time.
Positive: The bathtub needs a definite renovation, polishing their furnitures for scratches to go away for sure, but I know they are working on it. It’s roustique and historic. Can’t wait to go back.
Positive: The location was excellent! We could easily walk to trolley stops, the T, quincy market, the bay, and many other cool spots! We had leftovers and asked for a refrigerator and microwave location, and ...
Negative: Wish my stay was longer
Positive: Location is top notch, quiet nights…
Negative: Overpriced, other bad reviews match my experience = motel room in historic hotel. Third time in Boston, chose this one for the location and I regret, you can find way better even for a tiny room like ...
Positive: Excellent customer service
Negative: N/A
Positive: bed was comfy. staff was extremely friendly. great location.
Negative: Nothing
Positive: Everyone was super friendly. Valet handled parking my car, I had the option of unlimited in/out parking privileges, but it wasn't necessary. The location was near everything we wanted to do ...
Negative: The heater in the room was a little noisier than necessary, but tolerable.
Positive: The bed was excellant
Positive: gorgeous hotel, center to basically everything. wonderful staff!
Negative: nothing
Positive: Met my sister after a long flight. She picked me up at the airport and drove me to airport next day. Valet parking was super convenient. We had nice dinner and drinks at hotel. Have stayed before and ...
Positive: Front Desk staff was great. Helpful and very friendly.
Negative: Next door room was very noisy.
Positive: Good location, friendly staff
Negative: Construction noise, very worn down
