If you cancell up to 2 days of arrival no fee will be charged. if you cancelled later or in cas of no-show the first night will be charged.
You can cancel the reservation without penalty fee until 2 days before check in date
Palheiro Village is a Madera 4-star hotel located outside Funchal Portugal. Just a 15-minute drive from the airport this hotel is in an elevated location that provides stunning views of the sea as well as the city of Funchal. Added to that, the lush green gardens that surround it will have you feeling as though you?ve found paradise. After a long and tiring day of travel, you can relax in the beautiful outdoor swimming pool as you take in the view. When you want to get a better look, get a refreshing to drink from the pool bar, sit in one of the lounge chairs, and soak it all in as you work on your tan. When you?d like to get out for a little recreation, you can play tennis, take a fishing cruise, or play golf on a beautiful nearby golf course.
SPA
INTERNET
SWIMMING POOL
PARKING / GARAGE
GYM
BUSINESS CENTER
Hotel
Room
Activities and leisure
Restaurant
Tax Information
En este destino existe una tasa de turismo local no incluida en el precio por persona y noche, que deberás pagar directamente en el hotel.
Positive: The area and complex
Negative: Old furniture, bad connection of Internet there is no Internet actually
Positive: Views
Negative: Construction noise
Positive: Location Staff very helpful (specifically Mrs. Cristina and other)
Negative: Nothing
Positive: Beautiful setting. Staff was very helpful and directed us to the best rental car service we found in Portugal. It was the only rental car service we found that didn't run an insurance scam (travelers be wary of renting a car through a secondary vendor!), even a direct rental company will try to make you pay a 2000 euro deposit on top of the insurance. This company charged 10 euro per day and delivered and picked up the car for us...excellent customer service! If it weren't for the receptionist, Christina, we would have been stuck without a car and the lodging is too far away from the city center to walk.
Negative: The only real complaint we had was the shower. It sprayed water all over the bathroom and we only had 2 towels to mop it up. Fortunately, the Christina had more towels sent to our apartment.
Positive: All apartments have everything necessary in place. We especially liked the big terrace and an amazing view. The sunset was spectacular! The customer service was great! We spent our honeymoon at Palheiro Village and would definitely come back.
Negative: -
Positive: The incredible views of Madeira
Negative: To start off, we booked a studio plus a 3 bedroom sea view villa, and we were grateful to be upgraded to a 5 bedroom villa where our group could stay together. The very first night we noticed the AC did not work, and we were told that a part needed to be imported, message response via booking.com. Each room had an individual AC unit but they were unable to provide us with remotes to turn on the individual ACs in the room. Instead Christina assured us we would be provided fans after complaining for the 5 rooms, they provided us 2 fans. The bedding was dirty, pillows stained yellow and bloody. None of the multiple TVs worked, possibly because the owner or property manager did not want to provide cable? Wifi did not work except on the main level of the house which was a huge inconvenience especially since the TVs did not work. Then there was the gorgeous pool which could not be used, we requested at the reception and then via booking.com and Sergio responded stating someone would come by to take a look at the jets and clean it up, and no one came. We spoke to Christina on the second day as we noticed upon arrival multiple issues and she assured us the deficiencies would be corrected, but unfortunately, it was one issue after another. Little things like only providing 2 dish towels, no shower curtain in the pink room, the broken shower holder in the second floor master which Christina was made aware of, the broken window screens which we notified Christina about which deterred us from opening the windows at night due to mosquitoes, stench from the bathrooms...just an absolute DISASTER. We would never stay at this property again, and it's an absolute shame because it's a gorgeous home with million dollar views. I feel sorry for the owner of this home because the property managers are not doing this home any justice...we booked at Palheiro village and we were given a home at Casa de Velho.
Positive: The gorgeous views of Madeira...
Negative: To start off, we booked a studio plus a 3 bedroom sea view villa, and we were grateful to be upgraded to a 5 bedroom villa where our group could stay together. The very first night we noticed the AC did not work, and we were told that a part needed to be imported, message response via booking.com. Each room had an individual AC unit but they were unable to provide us with remotes to turn on the individual ACs in the room. Instead Christina assured us we would be provided fans after complaining for the 5 rooms, they provided us 2 fans. The bedding was dirty, pillows stained yellow and bloody. None of the multiple TVs worked, possibly because the owner or property manager did not want to provide cable? Wifi did not work except on the main level of the house which was a huge inconvenience especially since the TVs did not work. Then there was the gorgeous pool which could not be used, we requested at the reception and then via booking.com and Sergio responded stating someone would come by to take a look at the jets and clean it up, and no one came. We spoke to Christina on the second day as we noticed upon arrival multiple issues and she assured us the deficiencies would be corrected, but unfortunately, it was one issue after another. Little things like only providing 2 dish towels, no shower curtain in the pink room, the broken shower holder in the second floor master which Christina was made aware of, the broken window screens which we notified Christina about which deterred us from opening the windows at night due to mosquitoes, stench from the bathrooms...just an absolute DISASTER. We would never stay at this property again, and it's an absolute shame because it's a gorgeous home with million dollar views. I feel sorry for the owner of this home because the property managers are not doing this home any justice...we booked at Palheiro village and we were given a home at Casa de Velho.
Positive: Beautiful Clean Excellent service Super comfortable
Negative: We had ants in the kitchen but a simple phone call and they came to sort the issue using non toxic products
Positive: The grounds itself was beautiful and well kept. The pool was very nice and clean. We loved the small cake that was left as a gift. The location was good for us being outside of the city, we had a car, but it was not far from anything either. No one at any point told us or did I read anywhere about how steep and crazy the streets are on Madeira. It is crazy steep, narrow, and scary. In the end, we were fine but it was just unexpected. I liked the breakfast option in the hotel although the price was more than was quoted to us. In the end, the management said it increases seasonally but would honor the price quoted. Both units we were in were clean and well furnished.
Negative: Finding the reception office to check-in was awful and took us a few hours before we were actually settled in our unit. There were no instructions given and no signage. This is also a very steep and large property so walking around to look for such a place is not a possibility. First, to even enter the property you have to get through the unmanned front gate by pressing the intercom button. Eventually, the gate will be opened. There is an additional gate after the residences to get to the golf course where the check-in is. After calling the number on my reservation, I was told to go to the golf course club house to check-in. There was a very nice lady in the golf shop who checked us in but she said the regular person was on vacation. When we arrived at our place, it was not as described. It was described as "ocean view" and if you went outside the back door and around the corner to the side of the apartment in the yard, you could see the ocean. I felt this was deceiving and not what I paid for. In addition, the air condition did not work in the unit. This was unacceptable in the middle of 95 degree June summer weather. I called the only person who I had a number for, the nice lady in the golf shop, and she could not help me. I asked for a managers contact information. There was none. He was unreachable by phone. I walked up to the sales center to try and find someone to help me. They felt sorry for me (I was sweaty and panting from the hot uphill climb) and tried to help me find someone, although it was also not their job to handle the unit rentals. After waiting around the rec center/pool area for sometime, someone called me and said I could change units because they could not fix the AC. The other unit was directly under the pool and the view was obstructed by other units but it was good enough because the AC worked. There is no property management here. They are unreachable and they have no physical office.
Positive: Great apartment, super clean and comfortable with a great view!
Positive: The apartment was really nice, clean situated in nice area just 13 mins drive away and overlooking Funchal.
Negative: None
Positive: The apartment is spacious, located next to an excellent pool, gorgeous views, and conveniently positioned on the island. The kitchen is well-stocked with gadgets and appliances, and having laundry in the apartment is a major bonus.
Negative: The wifi is only available in the upstairs portion of the apartment. The beds are not up to the comfort standards of this apartment.
Positive: beautiful place, Peking space, stuff were very nice and helped us with whatever we needed, beautiful view (we had a room with an ocean view)
Negative: the reception all the way up the village, without a car it would have been difficult to get there
