SPA
HYDROMASSAGE
INTERNET
SWIMMING POOL
PARKING / GARAGE
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ENTERTAINMENT
Hotel
Room
Activities and leisure
Restaurant
Tax Information
As of April 1, 2021, VISITAX enters into force to facilitate the payment of the use of foreign tourism. It can be done from the web portal http://visitax.gob.mx/. Foreign tourists may cover it before their arrival or during their stay. As of January 1, 2017, tourists must pay an ISH rate per room and per night of occupancy under the concept of Environmental Sanitation Rights carried out by the municipality. This fee must be paid at the hotel.
Positive: The location of the hotel was great, beach was amazing. The hotel staff was kind and mostly helpful. The food tasted good. The room and overall the facility was clean. The beach volleyball was very popular on the beach.
Negative: When we complained, it was not handled immediately. We realized, this hotel was mostly visited by Spanish speaking guests, we had some challenges with English language communication. One of the waiter in the main restaurant was extremely rude with us multiple times. We had to ask to give us table in another section of the restaurant to avoid him. The food was ok but there was not too much variations. There was very limited entertaining opportunities when the weather was rainy. The hotel online guide contained dressing rules but we were the only ones to follow (long pants and closed shoe for men) but nobody was rejected because of inappropriate dressing. It was never mentioned in their guide to need ID for using the pool table or air hockey and we could not "rent" it - normally I do not keep the ID in my pocket inside the hotel.
Positive: It was so clean, rooms were clean and comfortable The food was excellent in my opinion however, for guests that are not so open minded I can see why they wouldn’t like it, great choices for a Mexican resort drink options were good as well
Negative: Nothing that I can think of
Positive: The beach was beautiful and I loved that there were plenty of beach chairs. We also enjoyed the pools and the kids had fun at the kiddy pool area.
Negative: The rooms felt a bit small and cramped. We had two rooms for the 5 of us and it was a squeeze because one room had two full size beds - would have been so much better if they were queens. We didn't like the food. The restaurants had some decent food, but the buffet was just bad.
Positive: Food, not enough options
Positive: Loved the pools
Negative: Didn't like how small the rooms were. The lack of clear instructions when it came to food reservations.
Positive: Clean, great community spaces, nice beach, great staff and the food was good to very good. Would be great for young families. Nice smaller sized resort felt more relaxing and authentic.
Negative: We were across from the stage and close to the disco so it was pretty loud at times. We heard the disco at night but we had our phones on white noise so it was ok. The workout room is very small and does not have a good selection of equipment. Sometimes the music by the pool was blaring.
Positive: Booked 2 beds. Only got one. Food is repetitive. Staff is great Needs better smoking areas.
Positive: The beach in front of the hotel was pleasant.
Negative: The room was musty. The air conditioning sounded like a plane landing. We mentioned to the front desk 3 times but it was never repaired. The roof leaked. The food is average to below average.
Positive: beach
Negative: room, food, cockroaches in coffee pot, no room service
Positive: The beds were comfortable and the pools were nice
Negative: The food was absolutely the worst I’ve ever had at an all inclusive
Positive: The location
Negative: The staff was rude
Positive: The kids play area was great!
Negative: The food is not so good, low staffed. Dinning room was very hot.
Positive: The property is clean. They provide snacks in between meals. They provide three course meals during the day for the likes of kids and adults. They have entertainment for adults as well as children. Staff is friendly and willing to help. Spa, scuba diving. Hair braiding, tennis courts, night club are all at the hotel.
Negative: The only down side is that the restaurant for lunch and dinner is a bit warm. I felt bad for the cooks who were frying things. Maybe putting fans for them, would be nice.
Positive: Great location. Rental car company in Lobby and another across the street. Taxi stand is also across the street. Asian dinner was great - good showmanship as well as food.
Negative: Not everyone in our party had good A/C. We stayed in a ground level unit, but heard a lot of fellow visitors complaining about their second floor units (smell of the thatch roof, heat, misc.). Request ground floor well in advance and hold them to it.
Positive: The location is the only positive about the property.
Negative: The food is terrible. The staff gives a runaround for any issue that arises. Reservations for restaurants are a chase your tail game. The roofs leak. There are bed bugs in the mattresses. Did I mention the food is awful?
Positive: I liked everything but the furniture was not as comfortable as I would like. Some updating would be nice.
Negative: I didn't like the room chairs .
Positive: Very clean. Lots of things to do if you wanted to and relaxing if you didn’t
Negative: The way they did the beach towels. Did not think it was fair that the maids would pick them up from your room and not leave a card.
Positive: Location and beach was nice minus the crocodiles
Negative: Staff didn’t seem happy, beds were terrible, kids area broken down half the trip. Hot tub broken, staff didn’t have fun activities for kids throughout the day. Staff wasn’t the nicest. Food was terrible, we started going to other restaurants away from the resort. Alcohol was terrible, all sugar. Shows weren’t great at night either.
Positive: A lot of things were all inclusive which is great for the price
Negative: The air conditioner wasn’t the best
Positive: Convenient for diving and dive operation was very good
Negative: Room was ok but would have been nice to have effective air conditioning. Entire resort complained. Staff not really responsive. Four of us and 4 different rooms, all with the same issue. Food was just ok.
Positive: Great location and outstanding staff.
Negative: Ants would come in the evening into the room. Mentioned to staff but not sure much could be done.
Positive: For the most part, the resort was good
Negative: Paid for a pool view and they have me a cheaper garden view miles away from the pool
Positive: Everything
Negative: Nothing
Positive: Having been to this property several times before over the past 25 years. Seeing some of the same faces of your Staff and our housekeeper as well, they always did a good job. Including Arbey Agullar & Angel ( I hope I spelled that correct). We loved the activities. games and their humor that motivated others to participate in events which made meeting other guest easier in breaking the ice. Love the beach compared to other resorts.
Negative: Having been to this property several times before over the past 25 years. It is looking worn down, yet always clean and the staff really does a great job in the upkeep. But some of the grounds are showing strong signs of wear & tear over the years not their fault. It's just age and daily use, very understanding. Though the jacuzzi tile is degrading, and theirs no bubbles some people just rolled with it . Same for the children's pool section. The birds were a constant battle during breakfast & lunch. The specialty Diners areas such as Italian cuisine was pretty far from Italian food. Especially the Medallion shouldn't be cooked in SOY Sauce- That's not Italian. The buffet Breakfast lunch & dinner was always a challenge to figure out the side dishes that didn't seem to match what was written on the glass. So we just avoided it. People smoking outside the unit vs they are supposed to go to the smoking areas, most just sat outside of their unit on the patio and smoked. There was a strong sewer smell near the restrooms of the lunch restrooms 24/7. They really need some air conditioning in the dinning area.
Positive: El personal muy amable en general.
Negative: Everything was nice !
Positive: very underwhelming, did not meet our expectation at all. staff was not empowered to make decisions; did not get rooms of choice, food was average, specialty restaurant was a challenge to find reservation...so much worse than all-inclusive Cancun peers